Treehotel

Stayed at the Ice Hotel, Tree Hotel and Arctic Bath Hotel. 2 nights each. Great location in the trees for the Treehotel. Stayed in the 7th Room and the Biosphere. Both very well designed and innovative. Food was good but could be better. Breakfast is very basic. The staff at the restaurant (Maya and her manager) were very friendly and made the stay more memorable. But not recommended for the elderly especially in winter, because of the risk of falling on the foot paths and also ladders to get to the loft space. Check in was disappointing as we were not shown to our rooms and were "invited" to walk on the snowy footpaths from the reception to find our rooms in the forest (not easy if it's the first time and not nearby and with kids and elderly) and not given an orientation, though they did separately move our luggage. While the partners they work with for excursions are not part of the hotel, it leaves a very bad association when their partners aren't good. We had an aurora tour scheduled, but the provider did not cancel or reschedule despite knowing many hours earlier that it would be a very cloudy night with no possibility of seeing the northern lights at all. Profits over "doing the right thing"! Contrast this with another provider (Hide & See at another hotel) who unilaterally and graciously canceled another northern lights excursion because of clouds and gave us the option of a refund or rescheduling to the next night (which we did and it was amazing).

It was absolutely idyllic , the tree houses are very comfortable and well equipped including a shovel . They organised a taxi to and from the airport for me. The main house is great and this is where beautifully cooked and presented meals are served. I used the sauna and outside jacuzzi which was beautiful in the snow although my wet hair froze 🤣

This hotel I cannot compare with any other. From the warm welcome by Olaf to the walk in the snow to our - painted in red! - Blue Cone room for the night: Very special! The woods were a winter wonderland and the cabin was the cosiest retreat ever. We were surprised with a toilet and a shower, both of the latest sustainable techniques. Super beds. Luggage is delivered at the door. Oh yes; the rooms/cabins - all very different and amazing - are quite a substantial walk in the snow from the reception. No worries but better beware. We had a lovely dinner with a delicious wine selection at the main house. Same as for the cheery served breakfast in the morning. To come back to: yes. The surprise will still be the same. This was a winter outing, but summer must be great as well. Thanks to all the staff for their welcome!

An extraordinary experience . Our family for 4 stayed in the dragonfly room . It was warm and comfortable and had plenty of space . Amazing to be able to sleep under the moonlight and wake up to snow laden pine trees . Breathtakingly quiet and luxurious. Dinner was exceptional- the most tender moose and delicious mash potatoes. The tour of village with fika in the local tour guides home was amazing.

We were due to stay at the hotel on the 5th January 2024. I was telephoned the night before our reservation by the hotel cancelling because of adverse weather. Fine, disappointed but ok. Now almost 2 weeks on I am still to receive my refund. They won’t reply to my emails and neither will booking.com who I used to actually book the room. We had to find alternate accommodation and are now almost £1000 out of pocket. A tear clear of this is how they do business.