Dunmore Beach Club

Amazing beach. Junior suite is great for a family with 2 small kids. The pool is nice but small. Restaurant is good and there are a few you can walk down the beach to. Great place for a nice beach hang. Not sure I get all the other hype around Harbor Island as far as the town.

The staff here are incredibly nice. The beach is beautiful, and the food is really good. The facility is quaint and, to me, preferable in a romantic way to these super modern super big sanitized resorts. By the way, the local restaurants are really good too. Some foot-faults though. Room sign says call front desk for ice. Did that and was quite miffed to be asked by the front desk when can I come down and pick up the ice. I said I’d like it delivered to the room – okay he said. Two hours later and two or three more phone calls the ice finally arrives. Duly ordered in the afternoon a taxi to meet us at the property at 5:45 pm to take us to our 6 pm dinner reservation – and at the restaurants around here if you’re late they give your table away. We arrived 5 minutes before appointed cab time and no cab ever showed. Got an emergency ride from hotel security which was really nice. But, low and behold, we got the restaurant late and our table was indeed given away – the penalty for lateness. We did manage to get another one but only because we were lucky. The last night here on property we go to dinner a bit early – 6 PM – and make an ask to get the room turned down at 6 while we were out of the room at dinner. Return at 8 pm from dinner and room is not made up. There was also the problem of the one entitled guest who holds repeated loud business Zoom calls every day from the pool area. This is so rude and only total jerks do this – but there are a lot of entitled total jerks out there these days at resorts. The resort should implement a no Zoom call rule. We brought the foot-faults to the staff’s attention upon checkout and they were very attentive to us. On the cab they did mention that they are dealing with third parties and sometimes reliability is a problem. There are only 3 taxis on the entire Island – 2 drivers having retired lately. We suggested a hotel car or shuttle would remedy the problem but they said the taxi folks don’t like that because it cuts into their business. Well, the taxi folks can’t have it both ways – but apparently, they do  Anyway, we would go back.

I have never felt compelled to make a review before, let alone a negative one. But, my husband and I were so taken aback by our experience at The Dunmore, we felt it important to relay to management and potential patrons what the “hospitality” is like there. We have stayed in 5 star hotels around the world and experienced some incredible hospitality and some sub-par but this was unlike anything we’ve ever experienced. From check-in to check-out to every meal and interaction in between we were met with such incredible rudeness. Every person on the staff was short and agitated, annoyed at the simplest request be it a lunch order, a question about the property or the area or a request for any kind of help. Regularly we saw staff members whispering with one another, rolling their eyes and acting as if our very presence was a burden. It was so incredibly uncomfortable. Harbor Island is very nice and we found the locals outside the hotel to be lovely. This was unique to The Dunmore. It’s sad because the hotel itself is definitely the nicest on the island but the service and staff make it a place we would not ever want to experience again, nor would we recommend it. This experience tarnished a good chunk of our vacation because we felt so uncomfortable. It’s just a reminder that you can be at a beautiful place and location but if the hospitality is non-existent and the staff is unpleasant, you will be paying good money for a negative experience. Such a shame.

We always look forward to our time at the Dunmore. Beautiful dining room and outdoor spaces with the loveliest views. Our favorite lunch stop on the island….sit outside and order a “Southside”! And don’t miss the new shop, always a great edit!

If you want to be ripped off this is the place to be. $114 for two frozen lemonades not even made with top shelf alcohol. Awful and rude bartender Charlene rinsed out the remainder from the blender. We had frozen lemonades all week and enjoyed them. When we inquired about the huge discrepancy Charlene informed us we were incorrectly charged all week. Taking a look at the cocktail menu there are NO $57.00 drinks. The bartender had friends/locals sitting at the bar, we thought she charged us for their drinks by accident but NOPE. People should not come here until the staff realizes they are in the service industry. We were really enjoying this hotel and dinner in the restaurant was very good.