Hotel Healdsburg

Stayed overnight for a local performance/show mid April. The hotel is lovely and centrally located but avoid the breakfast.

We stayed at Hotel Healdsburg hoping for a relaxing two-day escape, drawn in by its reputation as a luxury boutique hotel. The location is ideal—right on the town plaza—and the building itself is beautifully designed with lush greenery and a calming, modern aesthetic. In anticipation of our stay, I reached out to the hotel’s concierge with a warm note. My mother was flying in from abroad, and with Mother’s Day coming up, I hoped to make her visit feel a little extra special. I asked if the hotel offered any complimentary touches or family-friendly amenities, and also requested guidance on kid-welcoming dining and wineries. Disappointingly, I never received a reply. That lack of communication unfortunately set the tone for the service we experienced once we arrived. The rooms were tastefully decorated and included all the basics, but lacked thoughtful details—no towel hooks in the shower area, very small nightstands, and we even noticed cobwebs on the ceiling. The pillows were surprisingly uncomfortable, which made it hard to get proper rest. It was clear that comfort wasn’t prioritized to the extent it should be at a hotel of this standard. Service throughout our stay felt cold and impersonal. On multiple occasions, we tried to reach room service with no response. When I eventually called the front desk for tea and coffee, we were simply sent Nespresso pods and a kettle—no explanation, no warmth. The staff delivering items often came across as disinterested. Though the hotel partners with a restaurant for in-room dining, we were never able to access that service. Compounding our disappointment was the fact that most of the town shuts down early in the week—a heads-up about this would’ve helped us better plan our meals and outings, especially with kids in tow. The only staff member who truly stood out was Charmaine Louzao at the concierge, who was kind, helpful, and responsive when my child had a bad fall and we needed to visit the hospital. Her compassion and professionalism made a real difference. Later, when I became ill in the middle of the night and asked the front desk for basic medication like Advil, they weren’t able to help. Even checkout was clunky, with the team struggling to sort out the daily credit for our two rooms. Hotel Healdsburg has all the ingredients to be a memorable, high-end boutique experience: beautiful surroundings, a great location, and a tranquil vibe. But the lack of warmth, attentiveness, and basic responsiveness made it hard to fully enjoy our time there. We left feeling like we’d stayed at a stylish hotel that unfortunately doesn’t yet meet the standard of care its image suggests.

The Healdsburg Hotel was recommended to us. The staff were excellent, engaging and friendly. The room was clean and functional. My wife and I enjoyed a meal in Dry Creek Kitchen and would recommend this dining option. However, the hotel is in need of a refurbishment. It has clearly received a very good makeover but the property requires more than just painting.

The hotel blends contemporary style with a laid-back vibe that made me feel instantly at home. The rooms were very spacious, tastefully appointed, and incredibly comfortable—offering the perfect retreat after day of exploring the town. I especially appreciated the peaceful ambiance and thoughtful touches that made the stay feel both refined and relaxing. The location, right on the plaza, couldn’t be more convenient—allowing access to tasting rooms, restaurants, and shops with ease. The staff was professional, welcoming, and attentive throughout my stay. Look forward to returning! Excellent for girls trip due to smart room configurations.

Great stay as always. A few changes we are not fans of. I appreciate they have snacks in the room but everything now are carbs or sugar. Was nice in the past having mixed nuts for those of us that have to be careful with carb/ sugar intake. No more help yourself continental breakfast. I enjoyed having a small breakfast instead of an order of a menu. They should have an amount of what the included breakfast includes. You can get an omelette, cost $21. But if you order oatmeal $14 and a side of fruit $7, you have to pay for the fruit. Does not make sense.