The Westin Lake Las Vegas Resort & Spa

The hotel needs to improve the service. The front desk lady does not even tell us about the complimentary breakfast. The schedule of cleaning the rooms was horrible. Also, the food options (restaurant) were so limited. There are only two options, and there are no kids' menú.

We arrived at the hotel in the evening, and the receptionist informed us that the room was not ready yet. Check-in is supposed to start at 3 PM, so how is the room not ready? And we weren’t the only ones — there were 14 families waiting for their rooms as well. Even our pilot wasn’t given a room. So here we are, sitting after an eight-hour flight, waiting for a room. Complete chaos.

Exceptional Service at The Westin Las Vegas Hotel & Resort I want to take a moment to commend Chris, Mary Ann, and Justin for their outstanding service during my stay. These three individuals truly went above and beyond to ensure my experience was seamless, comfortable, and memorable. Their professionalism, kindness, and attention to detail set a standard of excellence that made me feel valued and appreciated. Thank you, Chris, Mary Ann, and Justin, for your amazing customer service. The Westin Las Vegas Hotel & Resort is lucky to have such dedicated team members!

Best of the best! Everything was perfect! The resort is super beautiful! Loved our stay, the only thing I didn't like was Arbique lounge, staff looked very unhappy, unwelcoming, and unprofessional and the general managers were not on duty, when I wanted to talk to them! but rest everything was perfect, from front desk staff to shuttle driver, house keeping, Westin restaurant staff and place supervisor clean, quite and so beautiful. They give you free drinks when you check in :) There are family games, ping pong table, chess, and lot more. Super beautiful! No complains! Special Thanks to best staff! Paen (recreational manager), Sidney(front desk) James (shuttle driver), Michelle (restaurant manager in charge) and Steven (Westin restaurant). Will definitely come back!

Not sure why this place only has an average of 3.5 stars... we had a great stay here. I was on a Grand Canyon trip with my sister and we were flying in and out of Vegas, but didn't want to stay in Vegas. This was perfect. A beautiful property, very clean, good food and a complimentary drink when we arrived. I would definitely stay here again if I needed a night before a LAS morning flight. We did not use any of the amenities so I cannot speak to what they offer for guests.