The Ritz-Carlton Herzliya

We had a terrible experience at the ritz spa. We booked 3 messages for Monday 11/4. The conversation over the phone was clear. I had someone close by when I was booking who confirmed I said Monday over the phone. The hotel send me a confirmation of the booking that I did not confirm or pay any attention to. Apparently, the confirmation said the 3 messages were booked for a day earlier. We missed the messages and were charged for them. I kindly asked the management to review the conversation (as the hotel records conversations for quality assurance). My request was denied and ignored. I sent numerous communication requests kindly asking for this matter to be looked into. Spa manager and Customer relations manager both ignored my emails and phone calls. I was expecting much more from Ritz customer service.

We spent an incredible weekend at the Ritz Carlton Herzliya, and it was beyond perfect for our family! Not only was the hotel exceptionally welcoming to kids, but they also made our stay extra special by surprising us celebrate my birthday. From the moment we arrived, the staff went out of their way to make us feel at home. The kids were thrilled with the welcome treats, and we were surprised with a personalized birthday celebration, including a beautifully decorated room and a delicious cake. It was such a thoughtful touch that made the weekend unforgettable! We loved the pool and we enjoyed some much-needed relaxation also at the spa. The spa services were exceptional ! The staff were always friendly, polite, and incredibly responsive to any request we had! They anticipated our needs without us even having to ask! They really made a truly memorable experience. We can’t wait to return!

Apparently the Rich don't need any more guests... because three times I called their reservation center to book a night, in all three cases I was treated and serviced as if they were doing me a favor by even treating me. The third time was the most shocking, an operator named Tal, spoke to me shockingly. Before I even told her the date I wanted to arrive, she started detailing all the hotel procedures that I mentioned to her that we'll just start from the beginning to see if the date is free at all.

Beautiful large room with Marina view and wonderful balcony. Hotel is steps from the beach and above a lively promenade with restaurants, the marina, and an attached shopping mall. Visited hotel spa which was every upscale. Pool was still closed due to weather, but that did not detract from the experience. Hearty and tasty shabbat buffet dinner, as well as a nice breakfast and good service from check-in to the lobby bar. Nice alternative to a stay in Tel Aviv for those looking to a quieter getaway but within striking range of nightlife and the beach.

i stayed at the hotel with my daughter. the bed and pillows were very comfortable. enjoyed the shower and the fluffy towels. the breakfast was very versatile including everything you hope for from pretzel bread with smoked salmon to the tiramisu and cheese cake. recommended!