Omni Hilton Head Oceanfront Resort

The Omni was a beautiful resort. We loved the ammedities and how we could just walk on the beach from our hotel. The adult pool was a must and very relaxing. All the staff were amazing. Very friendly. The room was absolutely stunning and the view was even better. I was very relaxed and comfortable the whole time we stayed. Would defintely go back.

The Omni Hilton Head Resort is a great place to hold a professional event. Sales staff and on-property staff were easy to work with and the full compliment of services was delivered without exception to a high standard. Highly recommended.

The hotel is beautiful. The rooms are spacious and beautifully decorated. There is a dorm size refrigerator, microwave and Keurig. The staff were extremely friendly and helpful. The hotel is ocean-front and has multiple restaurants and bars.

We really enjoyed the Omni Hilton Head resort. It is in a great location on the island and has some great accommodations. The rooms are spacious and have a small kitchenette. There are three pools including an adult pool and easy access to the beach. Unfortunately, during our stay only two of the pools were heated which was only a problem when we could not find open chairs at the adult pool. The food in the main restaurant was just okay for what is considered fine dining, better for dinner than for breakfast, and the service was inconsistent, again better for dinner than for breakfast. The service and food in the sports bar was good. While we didn't care for their main restaurant, the resort does provide a shuttle service to restaurants nearby and we did have a great experience using that. Sadly, the problem we had during our stay was with large palmetto bugs in our room. We found the first one one our headboard on our second night and had to tear the bed apart to kill it. Needless to say, we were thinking about bugs the remainder of our stay. After we found and killed a second bug on the floor, we reported it to the front desk. Their response was one of non concern but they did offer to spray that day and do an extra good cleaning. Unfortunately, that night after 11pm there was another large palmetto bug crawling around the lamp shade next to the bed. It crawled behind the headboard and we knew we could not sleep there that night. We had to pack up all our things and relocate to a new room in the middle of the night. The staff was accommodating with our room change but when we talked to them about it the next morning, their attitude was surprising casual, although apologetic. For $500 a night, we would expect more from a resort. They charge a $40 daily resort fee, yet you need pay additional to use the beach chairs and umbrellas and their bike rental fees are very high. For $40 a day, bikes and beach chairs should be free and all the pools heated. Overall, a nice resort if it weren't for the bugs.

I took the shuttle to diner at a nearby restaurant. When calling for a ride back, the phones were down. Yes, the phones were DOWN! I called the national reservation line. They tried to call the hotel, by the PHONES WERE DOWN. Really, apparently, they don't have a number for someone's cell that works on property. I called yellow cab and paid them $10.00 to return to the hotel. I presented the receipt to the manager and requested a $10.00 credit. He said, it wasn't the hotel's responsibility; it was the responsibility of the service provider that supports their phone system. I spent over $1000, and he refused to give me a $10 credit as a customer service gesture. I won't be spending any money at an OMNI property again