Sheraton Saigon Hotel & Towers

Dear Marriott Hotel Management, I recently stayed at your hotel in Ho Chi Minh City for three nights and had a wonderful experience. I would like to extend my sincere gratitude to your staff member, Hung Tran, who went above and beyond in ensuring our stay was comfortable. Hung’s attentive service every night, helpful suggestions, and assistance in retrieving a lost item were truly commendable and exceptional. Please convey my appreciation to Hung and the entire team.

Sheraton Saigon has never failed to impress me. After my last stay, the hotel associates still recognized me and greeted me with such enthusiasm. Hotel associates from Concierge, Club Lounge and Breakfast restaurant are always friendly, helpful and greet me with a big smile.

The staff here are fantastic! I wish I could give this hotel 6 or 7 stars because everyone truly exemplifies what a five-star experience feels like. All the staff members I encountered seemed genuinely happy and grateful to work at the Sheraton. Even my housekeeper was incredibly kind. My mom and I stayed here for a week, and we felt treated like family. From the valet to the doorman, front desk to bellman, and the entire team at the club lounge, thank you all! You made both of us feel so special. I greatly appreciate the lovely room upgrade. I had stayed at Le Meridien last year (it’s close to the Sheraton), and while that hotel was nice, I ultimately chose the Sheraton this time and couldn't be happier with my decision. The bathroom in our room was spacious, which was great since sharing a room with my mom for a week can be challenging. The food at the lounge was outstanding, and I wanted to thank you for the delightful menu. Both my mom and I set our alarms for 6:30 AM to ensure we wouldn’t miss breakfast—definitely an experience not to be missed! They also offered afternoon tea and evening dining with happy hour service. This is not your typical U.S. club lounge; this hotel goes above and beyond. They provide complimentary drinks, including liquor, beer, wine, and sodas, along with different menus each day. After a week, I still looked forward to every meal and never got bored with the food. I’ll definitely miss both the staff and this hotel. Next time I visit Ho Chi Minh City, the Sheraton will be my top choice. If I had to live in a hotel forever, it would be Sheraton Saigon Hotel. Pro tip: don’t forget to ask the staff for their Vietnamese iced coffee with condensed milk; it's delicious! I would like to extend a special thank you to Hang Nguyen in the breakfast club lounge. I had several wonderful interactions with her, and she even recommended some great restaurants in Danang. Thank you again, Hang Nguyen from Rooms Division, for the lovely upgrade. I truly appreciate it!

Great event spaces and staffs are very wonderful. Thank you very much for your help with our event today. Wonderful everything, food, time, backdrop, music, service, etc. Marriott standard never fails you. Thank you Sheraton and team. From BluSaigon with love.

I am very happy and excting because of sheronton all member excellent service especailly fifth floor service and more Ms Tho is very excellent and she always smile and very kind.