Four Seasons Resort The Nam Hai, Hoi An

This resort was for us ‘faultless’, from the moment we walked out of the airport to the moment we left Hoi An, the four seasons team impressed us at every stage. A huge special mention must go to An, our amazing butler who offered such attention to detail, kindness, and incredible service made all the difference, and we felt so well looked after the entire time. We were met by various management of the hotel who showed a genuine interest in what we thought and what we were up to. The food was delicious and breakfast offered almost everything you could possibly want. We took part in some activities which were good fun and even got to enjoy the guest chef (2 star) almost exclusively. The spa was great and we enjoyed two blissful facials overlooking the spa lagoon. We absolutely adored our one bed pool villa, with a totally separate lounge we enjoyed many our our meals in our room. We’re so grateful for all that you did to make our stay special four seasons. This resort is now our current favourite in the world. (Minor point, move the pool covers from the end of the pool, it’s blocking the amazing view)

We enjoyed our one week stay in a one bedroom pool villa. Our butler, Thien, was absolutely excellent throughout our stay. He was extremely responsive and efficient. All of the staff were very friendly and kind. I appreciated their attentiveness when I was sick and their personal escort to the local hospital so I could receive treatment. The food here was pretty good. However, at times, the service in the restaurants could be slow. In my opinion, the resort could do with an additional restaurant so there is more variety. The spa is lovely and the staff there did a fantastic job with our treatments. The resort is very easy to navigate- it is flat and relatively compact- however a buggy service is always available to take you from a to b. I appreciate four stars seems on the low side, but I am comparing our experience and the overall quality to comparable properties we have stayed at. I think this is a really excellent hotel, albeit with some shortcomings - eg cleanliness of our pool was not always the best, limited restaurant choice especially when the Vietnamese restaurant was closed one night, at times slow service, dirty beach (lots of plastic and other items). With all that said, we would return.

My wife and I are seasoned travelers, from backpacking days 30+ years ago to more planned and elevated stays around the world as we matures. The Rooms and amenities at this hotel are among the best we have encountered, with beachside pools and restaurants 5 star plus. The staff and manager, Marco, went above and beyond to ensure that certain food allergies were navigated with grace and thoroughness. While a quite expensive alternative to most 5 star SE Asia offerings, our two nights there were restoring and refreshing. Highly reccomend.

A piece of Paradise in Vietnam and it's the best Four Seasons that my family has been to! It was a very family-friendly resort that they need to advertise more. They greeted the kids with their own straw hats, desserts, and various toys! It was touching when they left a card to play hide-and-week with one of their toys. And on top of it, the resort has a kid club where the kids loved spending 1.5 hours at while we got a massage!! Their attention to detail went as far as providing a stool in the bathroom for the kids to reach the sink and a local mosquito repellant bottle! Their hospitality and service is always the best. The breakfast buffet is memorable and delicious! I highly recommend at least 2 nights here. It's a great home base to tour Hoi An and Jade Mountain

The best FS that we have stayed at so far! Each and every staff member should be employee of the year! We stayed 6 days and we did not want to leave. So peaceful and perfect in every way! I also visited the spa and had an amazing 2.5 hr experience. I also had a session with their Naturalist which is a must if you are looking to gain some insight into your health. Pool time was an absolute must in the afternoon! Our pool attendant was Ty ( forgive me if I did not spell correctly) and met all of our needs. We will definitely come back to see you all! ❤️