W Hollywood

We recently stayed at the W Hotel, Hollywood for a wedding. Wanting to do something special for the wedding couple also staying at the hotel, I contacted the Concierge Marinna Benzon for assistance. She could not have been more attentive, engaged and responsive to my vision and requests. She worked hard with me for two weeks via emails and phone calls, and when I was on-site at arrival. The wedding couple was absolutely thrilled and touched by the thoughtful way Marinna executed my vision for amenities/gifts awaiting them at their arrival at their room. I am truly grateful to Marinna for her expertise and excellent work. In addition, Marinna booked our from/to airport transfers, which were high-end, prompt and pleasant. I highly recommend Marinna for her mastery of Concierge services. Brava!

We had an amazing stay at the W Hollywood while celebrating my son’s 16th birthday. From the moment we arrived, the experience felt special. The welcome setup and thoughtful gifts arranged by Lina Tostado truly made the celebration unforgettable. This level of hospitality is exactly why we’ve visited more than 15 W Hotels around the globe—and why we keep coming back for more. We also want to highlight a few standout team members who elevated our stay: • Ben Summers, bartender at the pool — Friendly, attentive, and made every moment at the WET Deck enjoyable. • Cecilia Vasquez, at the WET Deck — Warm, professional service and a great presence by the pool. • Lina Tostado, Welcome Desk — Exceptional attention to detail and a genuine passion for making guests feel valued. • Lorena, Room Service — Fast, courteous, and consistently excellent. Thank you, W Hollywood, for making this milestone birthday truly memorable. We can’t wait to return and continue exploring more W properties worldwide.

My family and I spent the night at the W to celebrate my youngest daughter’s birthday. We were greeted by Makaela, who not just checked us in, but made sure we were set up for a fantastic weekend getaway. Our room was not ready, but she made sure we had access to the pool and personally made sure my daughters were shown to the pool when they arrived. Our pool experience was fantastic. JD was our server and he was terrific! He made sure a good time was had by all. We had not reserved a cabana, and it was quite warm. When is asked if we could get an umbrella, they let me know they did not have umbrellas available. Five minutes later one of the managers came over and let us know that they were not very crowded and that if we wanted to use one of the cabanas upstairs, we were more than welcome. I was so appreciative of that. We ended up having a lovely afternoon, not frying in the sun before we were set to go to dinner and see a show across the street at the Pantages. I did not get the manager’s name, but we were there the afternoon of October 11, 2025 so whoever the manager on duty was, thank you so much. ! Our dinner experience wasn’t great as it seemed the hotel was understaffed. Our waiter did not come around very often and there was an issue with the Bill. But the food was good! On October 12, we had a wonderful waitress who made sure we were able to get in before breakfast surface had ended. Again the hotel was understaffed, but she really did her best and it was an overall enjoyable experience. Also, Mikaela made sure that our Marriott breakfast credits Were posted to our bill. Overall, our experience was so great and it’s clear that most of the employees at this hotel really love their jobs and it’s so rare to see that these days unfortunately. We will definitely be returning. Extra shout out to Mikaela who went above and beyond several times for us during our stay

The hotel is so beautiful with amazing an ambiance. It’s right in Hollywood so it’s very convenient. The bar was also nice. The rooms are nice and clean. The staff was amazing from beginning to end. Yes it’s pricey but I would definitely recommend because it is worth it.

I just want to say that this last stay was one of my best hotel experiences. The level of service I received was rare and came from everyone from the cleaning service, the bar, and the front desk. Truly an enjoyable stay. Thank you!