W Hollywood

OUTSTANDING in almost every way. Overall staff were friendly, professional and accommodating. Upgraded me to full premier suite The only deficiency was found with the housekeeping crew. No turn down service in pm and bare minimum daily “cleaning.” Otherwise a truly exceptional experience.

Corey at the Welcome Desk was outstanding - professional, pleasant and helpful. Made the customer feel valued. Atttention Management ! You've got a winner here.

The location was perfect for what we had to do. Everything was within walking distance. The room was very pleasant, comfortable, clean and modern decor. The staff always friendly, from the front desk when you arrive to the managers when needing assistance or answering questions about property. Especially want to thank Manager Mr. Mateusz Gosztyla hotel manager, he went above and beyond his duties to assist my wife and elderly family members to making sure that we were well taken care of and that our 3-day stay at the W Hollywood would be a memory that we will never forget. Mr. Gosstyla from the moment we arrived showed nothing but professionalism, hospitality and attention to detail. A great manager sets the tone for the entire hotel and staff. Outstanding job well done! We will be back soon... Jesse and Juanita Z.

I will get straight to the point here. The rooms are nice, the location is good (and this is the end of the good). NOW the worst... the service is really really bad, horrible service actually. They also add 18% automatic tip which is ridiculous when the service is horrible. I don't know if that is the reason the service to be so bad, because their staff knows that they will get a tip anyway so they can treat you like trash. Waiting 30 minutes for someone to bring your coffee is crazy (and I had to ask twice for it). The attitude of the waiters is astonishing. The food is expensive and below mediocre. We booked thru American Express and we were supposed to get 100 credit and they didn't apply that to our bill, also was missing the complimentary credit for the parking. It's been a nightmare dealing with these people. I did complain to American Express though.

A great hotel for tourists who want to look around Hollywood Boulevard. Super nice rooms, friendly staff and an excellent roof top pool. The negatives were I was not informed about the destination fee credit (for food or beverage) that I only discovered when I completed a satisfaction survey and they would credit my bill when I contacted them later to explain. $8 + tip also seems high for a regular coffee, but hey, guess that's Hollywood.