The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Beach is very nice with towels and water available. Double room has 2 full beds and is crowded but nice. However, the pool is very crowded and dirty, especially the single hot tub (one only for the entire property?). The poolside cabanas are a party site that can be so full it is hard to walk by. Despite it being a no-smoking property, quite a bit of smoking around. I think the pool situation may improve when the second pool opens. We were told the pool would open in February but still very loud construction work. Very much feel the conference presence, too. Most frustrating, however, was the housekeeping situation. No one came the first two days to clean or freshen anything despite multiple requests. They stated we turned them away (untrue, as no one was in the room for the day). Customer service was vaguely apologetic but after spending so much, it felt inadequate. overpriced for what it is, I suppose?

At first glance, this enormous hotel looks to be set up for business conferences, yet the pool area was a nightmare of blaring music and screaming kids. There was so much construction going on that areas were blocked off with long walk-arounds. The worst part of our stay was our room. We had a corner room with an "ocean view." It was actually a view of a rooftop and equipment. There was one hard sofa and a strange sling-back chair that no one could sit in (or get out of if they did happen to fall into it). The only room service is take-out that is brought to the room in paper bags. The TV had only a few stations. This was the worst hotel experience we've ever had.

Kids club Valentina and Evelyn were awesome. My kids said 11/10 and said they rather be at the club than with Mom and dad. A great way for the kids to have fun and relaxation and sun for the parents. Highly recommend the resort, great views, beach access, pool and overall great experience.

WARNING!!! This hotel with this arrogant staff that now works there is going down like the Titanic. They are doing business in business and they are incredibly arrogant. After two years I will leave this hotel permanently! I note that this opinion of mine was shared by many people around me. So to those who are planning to visit this hotel and will need any help - I WISH YOU GOOD LUCK!!! There are many wonderful hotels where many normal people work. I don't need to argue with this rude staff after paying the considerable money that they charge for staying in this hotel. SHAME ON YOU DIPLOMAT!!!

First time at this beautiful hotel! Suite is spacious and airy. Beds are extremely comfy. Their service was next level. Housekeeping came twice a day, once to tidy the room and later to offer fresh towels and toiletries. A Special shout out to INGRID for going out of her way to fulfill our requests. She was so pleasant and did everything with a smile. The New Lobby is stunning with that tropical vibe. Beach front staff give five-star level service! Concierge provided us with maps for biking. All in all a beautiful experience. This will be our new florida destination! Thank You!