Seminole Hard Rock Hotel & Casino Hollywood

AVOID AT ALL COSTS The worst service I have had in years of travel. 45 mins check in to be greeted by rude staff member, 45 mins wait for 2 drinks at the pool, 1 hour for a portion of fries, smoking in the pool. Almost 1 hour for a bell hop and NOBODY CARES!! The hotel is beautiful shame the service is a ZERO!

Seminol Seminole Hard Rock Hotel & Casino - Hollywood, FL day three of 4 here, and I must say I’m pretty disappointed. The pool at the hard rock tower with the slide is closed. We were fortunate enough to grab some seats early at the Guitar Tower, but the amount of people, especially elderly, wandering around aimlessly looking for a chair is ridiculous, considering they have a whole other pool that is only open on the weekends. It’s spring break! Not to mention comped room types for casino players isn’t guaranteed and we had to spend A LOT of money on a whole separate suite to accommodate my whole family. I play at casinos all over the country and Hard Rock is the only one who doesn’t guarantee a room type for comped casino players. How in the world is a family suppose to make travel arrangements if they don’t even know what kind of accommodations they will have. Caesars, Mohegan Sun, MGM….none of them do that. Might be looking into the Beau Rivage in Biloxi for our next casino trip.

been going there before it was even called hard rock.we used to go there to play the high stakes bingo. it was quite smaller and ocassionally win some money . they then had a small gaming room with video slot machines. least there you could ocassionally win. since they opened the huge seminole casino every year for the past 24 yrs. ,it seems the payouts have gotten fewer and further between. i believe everyone who plays there loses money.... they take your money so fast it will make your head spin.(litterly).

We recently stayed at the Hard Rock Hotel Seminole—a stay he had been looking forward to for quite some time. While the building itself is impressive and the gym is a highlight (clean, well-equipped, and spacious—though it does close at 8 PM), unfortunately the experience in our room did not match the expectations set by the brand. We arrived late on a Thursday night and were immediately hit with a strong smoke smell in both our “smoke-free” room and the hallway, which reeked of cigarettes and weed. We also found the room to be in very poor condition: ripped and stained bed sheets, dirty floors, stained lampshades, chairs, curtains, and even cigarette burns on some furniture. The shower faucet was loose, and the tray in the bathroom was barely hanging on. After multiple calls and in-person requests to housekeeping, it took several hours and interruptions to finally have the room addressed. Sadly, we also encountered some unprofessional behavior from the housekeeping team, which made us feel unwelcome. It really tainted the celebratory nature of our trip. To their credit, after escalating the issue to management, the front desk was very responsive and friendly. They waived our daily resort fees and offered a $100 food & beverage credit as a gesture of goodwill. However, because of the overall condition of the room, we chose not to spend any additional money at the casino or on-site amenities. Would I stay here again? Only if the rooms were fully remodeled and the property improved its quality control. For a brand like Hard Rock, I expected much better. That said, the staff (especially at the front desk) were kind and tried to make things right.

I really love this hotel. It is my favorite winter retreat while I’m in south Florida during the winter months. I visit here with my sisters, friends and husband and they all love it too! The housekeeping is always great, the rooms are very clean and nice and the bed is usually very comfortable! The front desk is also great; they are efficient and courteous. The largest rooms can be found in the Oasis tower, which also have incredibly large and powerful showers! The closest tower to the pool, that is open during the week, is the Guitar tower! The rooms in the Hard Rock tower are a bit smaller, but also nice and close to the food court. In the Hard Rock tower I really like rooms 711 and 488. The pools are particularly fabulous here! There is cold ice water nearby, waitress service (the food on limited menu is very good!) and they have great, absorbent yellow towels! The restaurants at this property are also great and parking is easy and free for self-parking. Also, don’t miss the guitar light show that is on every night! It’s quite impressive and really gives you the true vibe of this location! There is also live music a few nights a week in the Hard Rock Cafe and it’s always great and I enjoy the music while I’m gambling! I can’t wait to return here again for gambling, live music, fun in the sun, a show and great food!