Island Shangri-La, Hong Kong

Stars alone don't define a hotel. What matters more are the people. We loved every moment of our stay at the Island Shangri-la. What made it so memorable were the people. A particular shout-out to duty manager, Derek Ma, who was very supportive when we needed it. But so many others made our stay so welcoming, from reception and front of house staff, to service staff in the Horizon Lounge and restaurants, and those who maintained our room. There are many great hotels in Hong Kong, but in our opinion the Island Shangri-la is the first among equals.

Fantastic hotel. Lovely staff. We ate in the restaurant in the evening five stars for that too. Lovely breakfast. Could not fault this hotel at all. Absolutely beautiful we recommend. Our room had the most spectacular floor to ceiling window a view across the bay.

It’s in a central location - the hotel is right above Pacific Place which is a mall and a MTR station. The service is great. The rooms are large and comfy. BUT. The one thing is the hotel seems to be doing some renovation work… and the level I was staying in clearly was still waiting for a face lift. It’s not bad! It’s just very, very dated 80s-90s luxe decor. It might be worth checking what kind of room you’ve reserved - whether it’s the new ones of the older ones - if this is something that matters to you. Also, the breakfast buffet is to die for.

Six night stay with access to horizon club lounge, courtesy of a Luxury Escapes package deal. Room 5407 with amazing harbour views, large room, very convenient six recharging electric outlets behind desk top, great idea. Room spotless. King size bed extremely comfortable. Flat screen TV with tea and coffee making facilities. Large and well equipped bathroom- adequate toiletries provided. Breakfasts were all delicious with an amazing variety of options available. All staff encountered during our stay, professional, friendly and efficient. Special mention of “ Eddy” one of the red coated door greeters. Eddy is a very friendly and cheerful person who went out of his way on occasions to offer advice, provide directions and finding taxis - he is an outstanding ambassador for the hotel - thank you ! Thoroughly enjoyable stay!

The family rooms were well worth the expenditure. My kids spent a lot of time in the Hangout, snacking endlessly and playing with the all the toys and books. The rooms itself were well appointed, and kid friendly amenities were provided which my daughter loved. Our daughter keeps asking to go back to Shangri-la to see Aunty Ella! Shout out to Ella and Vanessa in the family experience team, they made our stay so wonderful <3