Island Shangri-La, Hong Kong

We stayed for a couple of nights. The hotel is located on top of Pacific Place an up scale shopping centre with a direct access via a lift. The hotel rooms begin from the 39th Floor. The rooms renovated two years ago are spacious and have an excellent lay out. Very comfortable with all the amenities, plugs and switches. The room was fitted with a filtered water dispenser for hot and cold water, this is an excellent idea and did away with the need for the bottles. The bar was well stocked. The bath room was well designed and equipped, the squarish design of the tub was very functional. The view of Hong Kong Harbour overlooking the top of the buildings was stunning. Staff were very helpful and polite. Though the bellman receiving the guests could perhaps up their game. Would definitely return.

This was my 5th stay at this beautiful hotel and there’s a reason I return: great service. All of the team are helpful and courteous but a special shout out to Claude in the concierge team. After HK, I was going on to Shenzhen for business and needed to arrange for flowers to be sent to a corporate office opening there. Claude arranged this at short notice and was incredibly helpful. The hotel itself is a beautiful property at a fabulous location in Admiralty with direct access to Pacific Place shopping mall and with the fabulous Hong Kong Park across the road. The Peak Tram is a pleasant 10 minute walk from the hotel and through the park. The Island Shangri-La is my home away from home when in Hong Kong and I’m already looking forward to my next visit in 2025!

I've stayed at the Island Shangri-la several times and it remains a magnificent hotel, both for location, services, quality of the room and the lovely, helpful staff. In particular, I would like to praise the guest relations team, especially Celina and Pinky, who were extremely helpful and kind in assisting us in numerous ways.

The family rooms were incredible. We had everything we needed and more. Both the hangout and the pantry were well stocked and the kids activities were not to be missed. Food was top quality. We were very happy and felt so taken care of. Thank you! Will definitely be back.

The family floor is the best concept I've ever stayed in. Very convenient for a family with young children (2yo and 4yo). Aside from the entire team at the Shangri-La exceeding expectations even for a five star hotel the Family Experience Team stood out and was invaluable and made our trip exceptional. My kids talk more about the experience staying at the hotel than the trip to Hong Kong. Would stay at a shangri-la again every single time.