Pullman Park Lane Hotel

We travelled as a group of 7 with both seniors and a toddler. Had a wonderful stay thanks to the team at the executive lounge. They helped us make on the ground arrangements, were very kind to our toddler, and very helpful to our senior citizen Travellers. A shoutout and our thanks to Sandy , June , Neo , Michelle , Julia , Julius , Joey , Jack , Samson , Kitty , Florence , Chloce, and Grace. Definitely a good choice in the causeway Bay Area.

The hotel’s location is absolutely fantastic, truly one of the highlights of my visit. However, the overall experience was marred by several issues that left me with mixed feelings. While the hotel has undergone some partial renovations (new carpets and beds), much of the general technology feels outdated, particularly the electronics and bathroom facilities. Additionally, the doors are quite loud when closing, which made me feel uncomfortable as I worried about disturbing other guests. As a Gold member of the ALL loyalty program, I was disappointed to learn that the welcome drink was not available at the rooftop bar but only at the lobby bar—and restricted to a specific list of drinks. This felt far from welcoming. On the positive side, we did visit the rooftop bar, which offered nice views, but the experience was underwhelming due to the poor sound quality from the loudspeakers. The breakfast, on the other hand, was excellent—definitely a highlight of the stay. I booked two rooms for my group of four friends. Unfortunately, only my room had a fruit platter, which created an awkward impression, as if I had received an upgrade at my friends’ expense. My room had a fantastic view of the park, while my friends enjoyed lovely views of the city and harbor. While both views were beautiful, the disparity added an element of discomfort. Another downside was the minibar—it was completely empty, and we had to pay upfront for any drinks delivered to our room, despite a deposit being held. Furthermore, there was no bottled water provided in the rooms due to an eco initiative. While I understand the reasoning, bottled water is a convenience I often carry with me while exploring the city. When I requested a bottle from room service, I was surprised to learn I had to pay for it. In summary, while I enjoyed visiting one of my favorite cities in the world with my friends, the stay did not fully meet my expectations, especially considering the price. While the location and breakfast were standout positives, the outdated facilities, restrictive loyalty benefits, and other small inconveniences left me with mixed feelings about the experience.

This was a birthday weekend trip with my hubby and friends. Check-in was seamless through the ALL (Accor) counter. Kitty (Hello! Kitty) was very warm and patient with our questions and requests. She even arranged for me to have some wine and chocolates sent to the room. Breakfast at Playt was plentiful and full of choices. Breakfast at the executive lounge was also quite good. The fitness center was small but I was able to complete my routine with the free weights. The location - being just across Victoria Park was the best! I was able to have a wonderful morning run all the way to Causeway Bay. Behind the building you can walk to Times Square and all the other places for happy shopping and eating! I am sad though that Accor will lose this property in their roster soon. We will return!

I would like to appreciate your hotel customer service and clean & tidy bedrooms. I always stay a few days in your hotel every month this year. Every time I check in, your staff give me very sweet smiling and warm service, especially Kitty, Kennix and Ursa. For example, once they looked at me not well while I was checking in. They suggested me to see doctor as soon as possible and drink more warm water at night. On the other hand, your bedrooms are usually clean and tidy! Thank you! :) Ling (ACCOR)

Loved loved loved my stay! Honestly, the staff made me feel like I was home, away from home. Everyone was somehow so professional whilst being very very welcoming and friendly. Shoutout to my faves - Sandy, June, and Joey for being so amazing and taking such such great care of me! I look forward to staying here again because of you!