The Ritz-Carlton, Hong Kong

Came to Ozone for birthday drinks, the staff were very friendly and cheerful, efficient service from all special mention to Svensen and Chris! Made my birthday enjoyable! Their special drinks menu is worth a try, really enjoyed the Aivary

I and my family stay here for Birthday cerebration and vacation. All facilities of the hotel are modern and perfect for vacation. We enjoyed hotel lounge which is open round the clock and provide with all kind of foods and beverages. Champaign and wines are available for all guests. Hospitality of staff was very attentive and caring. We lived on 117 floor where the view was astonishing. The location of the hotel is great because it is adjunction with the Element mall. Perfect for shopping. I recommend this hotel for anyone who looking for perfect vacation.

We had an amazing experience with job and Stone. They made many great drinks for us and I would love to return thank you guys so much! Big fans of the Marriott properties and we’re blown away by the view from the 118th floor of this bar it was amazing! We can’t wait to return!

Had a delightful experience at Tin Lung Heen today. Can’t beat the view at 102nd floor. The house special 义燒 was super tender. And the team of Jin & Francis were professional, attentive and friendly which made the delicious lunch that much better.

During our recent stay at The Ritz-Carlton, Hong Kong, we found the experience to be underwhelming compared to our expectations. While the property has its strengths, several factors detracted from our overall enjoyment. One of the main drawbacks was the hotel's location. Despite its impressive stature as the tallest hotel in Hong Kong, it’s not within walking distance of key local attractions, which made exploring the city less convenient. Unfortunately, we also encountered issues with our room. The shower drain was clogged, causing water to overflow, the air conditioning was not functioning properly, and the lights beneath the TV were flashing, requiring attention from maintenance. These issues, while eventually addressed, were disappointing for a hotel of this caliber. That said, there were some highlights. The breathtaking views from the hotel are unparalleled (we stayed on level 112), offering a stunning perspective of the Harbour in Hong Kong. Additionally, the customer service was exceptional, meeting the high standards expected of a 5-star property. We also appreciated how accommodating the staff were toward families, especially infants. My son loved receiving a mascot plush toy, which was a thoughtful gesture. While there were moments of excellence, the combination of inconveniences and maintenance issues means I would not choose to stay here again. For the price and prestige of The Ritz-Carlton, Hong Kong, I expected a flawless experience, and unfortunately, it fell short in several key areas.