The Ritz-Carlton, Hong Kong

My stats at the ritz Carlton Hong Kong have been excellent each time. The service is impeccable. I got some wine delivered to my hotel the bell desk got it sent to my room and room service provided me with some wine glasses. That’s the level of service I say it’s worth revisiting.

I couldn't rate the Ritz-Carlton in Hong Kong highly enough. Our experience was a testament to the the warm and friendly nature of the wonderful team and we were truly blown away with how well we were treated. For context, I had left a small note when booking our stay that we were visiting to celebrate my boyfriend winning a silver medal at the Paris Olympics. At the time of booking, the team kindly offered to provide a congratulatory cake in the room upon arrival. That in itself would have been lovely but we were truly blown away with what they actually provided us. Upon arrival we were greeted by the lovely Adriana and Natie who helped us check-in and took us to our room. Our first incredible surprise was being upgraded to a Harbour View room. If you're torn between a Harbour View room and standard room, the Harbour View is well worth the extra cost, the views are phenomenal. When we entered, the room had been completely decorated by Moomi , Frontane and Gilda from the Guest Relations Team. They did such a beautiful job and even hand made a collage for my boyfriend, celebrating his achievement, we will cherish it forever. We were also presented with a selection of local delicacies and champagne. After spending a few minutes getting settled, there was a knock on our door and we opened it to find the hotel's pastry chef, Chef Francisco and his colleagues, Alicia and Kael at the door presenting a platter of spectacular cakes that they'd spent the morning creating and had designed to look exactly like the medal. The team was so kind and we had a lovely chat with them. The patisseries were incredible, so light and tasty, we'd be tempted to fly back to Hong Kong just to try them again. After all the surprises, the overall stay was exactly what we needed. The views at breakfast and the breakfast buffet provided was like nothing we'd ever experienced. We were lucky enough to use the gym one morning and it is so well equipped. Both the gym and the pool are on the 118th floor and have an unbelievable view! Finally, we'd like to shout out Best, Assistant Guest Relations and Loyalty Manager for ensuring our check out was a breeze. Besst was so warm and gave us some great tips for our visit to Thailand. The Ritz-Carlton is without a doubt a fabulous hotel, but the wonderful team are what make it so special. We're so grateful for how well looked after we felt and can't wait to return.

Very impressive stay especially the view. However Bed topper is not comfortable and flat, bed size is kinda small. The gym is a bit tired/ sauna is very tight. 10/10 for the breakfast and elite treatment. Thanks for very nice service and I look forward to return.

Had an amazing experience celebrating my mom’s birthday at Tin Lung Hin. The manager - Benson’s customer service truly stood out. He was incredibly attentive and detail-oriented, ensuring everything was perfect for our special occasion. The food was absolutely delicious, and the presentation was on point 😋 One highlight was the beautiful birthday dessert he surprised us with—it came with lovely decorations that made my mom feel extra special. He also went above and beyond by taking fantastic photos for us, creating memories we’ll cherish forever. Such thoughtful service made our celebration unforgettable. I highly recommend this restaurant for anyone looking for exceptional care and attention to detail!

Cocktails were good and interesting concept. Becky was amazing and did a great job explaining the cocktails and new menu to us. I found it a pity that the only open part was the terrace’s roof but there were no open parts to capture a nice photo of the city’s skyline.