Alohilani Resort Waikiki Beach

*WARNING* The staff at this hotel stole my expensive perfume and skincare right from my room! My experience here was far from acceptable. First, they couldn't locate our reservation, and after finally checking in, we had to navigate the confusing layout without any guidance or map. When I reported the missing items, the response was non-existent, and there's been no follow-up since. We chose to leave early and found a much better experience across the street for the remainder of our time in Oahu. I am genuinely disappointed with the level of professionalism displayed by the staff here. I have never had an experience like this in a hotel before, and I feel compelled to warn others. The rooms are also very outdated, with grime and dirt still left behind on counters and showers. Rooms are so thin you can hear everything from neighbors. Complete nightmare experience. Do not stay here.

They couldn’t PAY me to stay here again! I can let some things slide but when they brought a bloody comforter to the room, I had an anxiety attack. I’ll get to that. The lobby is deceptively grand and beautiful and appeared newly renovated. It’s all downhill from there. The staff was hit or miss. The moment the elevator doors opened it smelled musty. The room wasn’t dirty but it didn’t feel clean. There were streaks on the mirror and the dresser was peeling/chipping. It was also very small. The bathroom only had two hand towels and two body towels. No washcloths or floor towel in sight. When we requested an additional comforter and sheets for the pullout sofa they brought two pillows and a comforter but no sheets. As I unfolded the comforter I saw blood! NOT a blood stain, which would’ve been unacceptable but understandable. Someone had bled on this comforter and it had not been washed! These rooms and hotel experiences are what I would expect from a motel, not a 4 star hotel in Waikiki. The only good thing I can say is the pool/deck area is a vibe.

Issue with booking "Elevate Your Stay" on website- misleading. Under impression that when choosing this option (book an ocean view room, get Longboard Club access) that would in fact happen. However, prompted at check out for discount code, so entered AAA number for discount. Upon arrival, discovered that entering discount negates the Elevate Your Stay package, so no longer received Longboard Club access. There is no fine print that warns of this when booking (I checked thoroughly). Really disappointing, as booked more expensive room AND brought friend to this hotel specifically as in past had enjoyed Longboard Club being included with room. Desk staff patronizing and clearly irritated with my questioning this policy and trying to get clarification.

The entrance and lobby of the hotel are beautiful and impressive but it appears the money was spent on that instead of updating the rooms (which are badly in need). The hallway was spartan and had an odd smell. While the room itself was large enough, the closet is tiny and could have easily been made larger resulting in unsueable space. The bathroom is incredibly small with a sad bathtub that may be original installation, shower curtain, no fan, and soap dispensers on the wall. As it was advertised as a 5 star hotel we were quite disappointed to find, literally, a two star room.

The hotel was centrally located and the staff were extremely helpfull and welcoming. The amenities were great. The rooms were serviced daily and were extremely clean. Overall I cannot fault our stay with Alohilani and would definitely stay there again.