The Kahala Hotel & Resort

Great customer service My wife and I stayed in room 707 The room and the entire hotel met all our expectations and more The purpose of our visit was to celebrate my wife’s sister and brother in laws Golden wedding anniversary They got married here on the 5th February 50 years ago I would highly recommend this hotel

The Kahala Resort continues to be a very nice place to stay. We were told there is some work being done when we checked in, but that it should not be a problem. We were on the 9th floor and really did not have any issues with construction. It does seem as if it is about ready for a makeover. Pretty much everything worked fine and looked good, but the overall feel was bit tired. We don't go to O'ahu often, but if/when we go back, we sure would include this place in our planning.

The hotel's location is ideal in a quiet neighborhood away from the hustle of Waikiki. The private beach is lovely. Staff was attentive though not as knowledgeable of their own offerings as you might expect of a top-flight hotel. I had a spa pedicure which was excellent. The hotel is a bit dated, and our room was in need of a DEEP clean, but a conversation with a very kind front-desk manager remediated the issues as best as could be expected in the short-term. We were told that guest rooms were all getting an "update" but not, unfortunately, full-blow renovations. Our room was one that had not been "updated." Restaurant offerings on-site were good. Reservations a must even as a hotel guest. The hotel MUST consider eliminating their captive Dolphine program. Despite what they say, it is not a "rescue." These animals are bred for sport and entertainment. The entire island of Maui has banned such exhibits/encounters with good reason. In an ideal world, the resort would be ages 14+. There is no way I would use the pool (which needs an update as well) with so many little kids, in diapers, around. Overall, a nice place to stay. A bit pricy considering some of the short comings but better than staying in hectic Waikiki.

My husband and I (just married) spent a single night here at the Kahala and it was a beautiful experience. We felt very spoiled, receiving a room upgrade at check in. We loved having the dolphins on site and visible from our room. We enjoyed the buffet, as well as the ability to use the pool and beach 24/hr. My husband cannot stop raving about our experience, and although we only spent a single night here, it was incredibly quiet and peaceful. The kindness and attention to detail that the Kahala staff impressed us. Thank you for making our honeymoon special

Pros: -Iconic hotel in close proximity to Honolulu (there is a bus shuttle service however we didn’t use it) -Pleasant beach with sand , enough sun loungers on both beach and green area -Spacious room, comfortable bed and large bathroom with two sinks; rooms felt clean and recently refurbished -Cleaning staff were top notch, bell desk was extremely helpful around logistica of new year and travel -Check in was efficient -Provided woth baby cotbed Cons: Overall there were no major issues during our stay however given the price tag expected a bit more overall. -There was one outdoor swimming pool and it felt too busy (a lot ot children in pool, no adult only swimming pool) -Beach service was inconsistent (some staff asked you to go to cabana for sunbeds when it was clear they were avoiding helping) -Could have had more information around activities for children