The Kahala Hotel & Resort

We usually stay at Leading Hotels of the World's independent luxury hotels and do so for the LHW amenities including free continental or full breakfast, a welcome gift and other LHW "niceties. We selected Kahala because it was away from Waikiki Beach and would provide tranquility. Our checkin person was wonderful and greeted us with a smile and cheer. However, afterwards, nearly everything went downhill. We were not given any breakfast at first, no LHW welcome gift and were "nickel and dimed" for nearly everything. After complaining we first each received daily coupons for "1 pastry, 1 drink, and 1 fruit" to either consume standing up or in a paper bag to return to our room. This was worse than any chain hotel breakfast that we ever had. I next sent an email to LHW about the poor treatment especially since we were paying nearly $1000/day including all taxes and parking. LHW promptly followed up with the hotel and we were called and offered each a coupon for ONE buffet breakfast in the restaurant. After complaining that we were a couple, the individual said that he would have to check with his manager. Shortly thereafter, he called back and offered us TWO breakfasts. This experience soured us on the which says it is a luxury hotel and highly rated by TripAdvisor clients. In addition, despite paying nearly $1000/night for an "ocean view" room, it overlooked the front entrance and parking garage which was not an attractive view. And despite having a reservation to stay for six nights, they refused to move us to a room away from the parking garage and noise! Conclusion: we chose Kahala because of its quiet location, positive TripAdvisor reviews, and because it was a LHW hotel. After spending six nights there, we were extremely happy to leave for any hotel and resort that would not stress us out on vacation constantly. Buyer beware! PS: Hotel setting, porpoises, and ocean were very nice. Food was good, but certainly not what we expected from a LHW and we've stayed at dozens around the world. Nearly everything is extra charge: fresh OJ, cafe au last, etc. usually included at LHW hotels but at Kahala, they are extra.

The room was spacious, well appointed with extra thought for comfort. Beach bag, Nespresso machine, etc..

We booked the Kamaʻāina special and opted for the golf course/mountain view (cheapest option), but were upgraded to an ocean view. Unfortunately, two-thirds of the view was obstructed by a bird-droppings-covered structural beam. The bathroom fixtures were old and malfunctioning. While the food was good, it was very expensive, and the only amenities provided were basic soap and moisturizer attached to the wall. To top it off, the staff were arrogant, aloof, condescending, and manipulative. Nice way to treat local clientele—overall, a very disappointing experience.

DOUBLE CHARGED by the hotel staff, currently filing a lawsuit. Regarding the condition, it is way past its prime! It is outdated, rundown, and overpriced. ALL amenities are run down and should have been updated years ago. There are many other better options on the island for cheaper. Nightmare of a vacation, I wouldn't recommend it to anyone.

Wonderful hotel and the service is impeccable we could not have asked for a better nor nicer resort.