The Modern Honolulu

Not up to hilton standards. Traveled extensively, hilton rewards gold, Amex hilton, as I travel regularly. Not sure in what decade they were rated. I'd give it 2 stars Rooms are clean from 1950s. Not even a USB in sight. Very small so much it reminds me of properties in downtown San francisco. Facility pool is fine. Nice bar restaurant. Adult pool has 4 chairs and 2 beds. Luckily not busy this week. Weather has been fantastic.

Before I explain why I’m giving this Hilton hotel a 2-star rating, I want to acknowledge that the staff have been nothing but kind and helpful. In my opinion, any issues here are more about management. We checked in yesterday and had to wait 1.5 hours for our room to be ready. We booked our vacation through RCI timeshare portal, and that’s where the problems began. Even though I’m a Hilton Honors member, I haven’t been able to receive even basic benefits, like a complimentary water. It seems that booking through the timeshare means forfeiting all my rewards perks. We’ve been given a room next to the elevators, labeled as an “RCI” suite. Unfortunately, I’ve seen this approach before—where the intention seems to be selling their timeshare program and then upgrading guests to a quieter, better room. To say I’m disappointed doesn’t quite cover it. I’ve stayed at other Hilton hotels through my timeshare and never had this experience. This is our first trip to Hawaii, and we were really looking forward to it. This has put a damper on what should have been a special and memorable vacation.

We worked with Hilton for a group with 20+ rooms at the Modern and from sales to management, we had a terrible experience. Sales gave incorrect timelines on how long it would take to process and get things set up then became not very helpful or responsive once the block was booked. The one positive of the experience, was on site staff at the front desk and service at the grove for a private event was very good. Management and operations either lack agency or are poorly run. We are lifetime gold members, brought 20+ rooms for a week and hosted a private event on site. As the group organizer, we had a ask of late checkout and they were unwilling to accommodate. A hotel that can't do a small things to take care of larger customers even on a busy weekend is missing the forest for the trees.

It is extremely dirty. They let people walk up to the pool and wash their hands in it. There was a man on a bike riding around with his backpack open looking around When I told a hotel employee he said he will call security when the guy does steal something. Then the guy starts washing himself I. The pool. Homeless is this place to wash and steal. The staff is awear of this. Other people by the pool told me that they too had seen this. This place is a DUMP. told everyone there This is not a Modern place. It is a DUMP and not safe Go anywhere for a cheaper price!!!!! I thought because it was a Hilton it would have been better. Last time I stay at a Hilton !!!!

Great staff and location! People are friendly and the hotel is within walking distance to just about everything - restaurants, convenience store, beach . Concierge is available to store bags and offer recommendations for excursions or restaurants nearby.