The Modern Honolulu

The Hilton Modern is a timeshare property formerly belonging to Bluegreen Vacation Club acquired by HGV in 2021. It is currently being renovated from standard hotel units to full 1 BR, 1 Bath , Full Kitchen units by connecting two rooms. I was assigned to a spacious 1 BR end unit (#411) with a living room but no kitchen. There was a small microwave and fridge in the living room under the TV but no water or sink other than in the bathroom. We ate out most of the time except for breakfast. ABC and McDonalds were across the street and IHOP was just down the street anyway. The unit was adequate with a great ocean view overlooking the marina and the adjacent Hilton Hawaiian Village lagoon where there are fireworks on Friday nights. A short walk down the ramp from the 2nd floor pool takes you right there. The property is conveniently located right on Ala Moana Blvd a short walk to the shopping center or to the Waikiki beach area. What I like best is the public bus (#20 or #42) stop minutes away on the corner travelling east to Waikiki beach and Diamond Head or west to Pearl Harbor Arizona Memorial, the Aloha stadium swap meet, Ioalani Palace and especially Costco (Hawaiian snacks) all for $1.25 per ride with a Medicare card.

Started off amazing with the best check in service from Courtney. The room is standard, and no complaints at all. Housekeeping did a great job everyday. For some reason there was always a shortage of towels at the pool. Had to go back to our room, get room towels. Asked reception if they could provide towels from housekeeping and were always told, they had ran out... weird to me! Cant fault the pool bar, menu and staff. Loved happy hour and our server Nikki was a total gem!

The property location and staff are perfect. However not meant for families, the rooms have ridiculously small beds, double at best. The bathrooms have wood blinds between the bath and room so kids can see into bathroom if you're in the shower! What.. no lock on bathroom door. I don't mind the older redone room or the noise level from outside all night but the bathroom makes this a never again with 4 people.

We stayed for a week and were very nervous given the poor ratings of the hotel and let me assure you that they are true. The ugly: 1) Rooms are old: The chair in our room has an open rip and the couch cushions are many different shades of old. No money going in just charging for the poor level of quality. We are in a suite that should have beds for 3. The pull out couch is painful to the back and the room should never be sold for three people without 3 proper beds! Shame Hilton! 2). The pool is dirty at best. Cloudy and the pool deck is rotting. Hilton, please share the daily test of the pool water quality. If you refuse to share or ignore my comments it just says that you have a problem. If you do share I suspect they will show that the pool is dirty. Please do not say the pool is clean. Share the real numbers! Shame Hilton. 3) the food at the pool side restaurant is awful. The pizza has frozen crust and not real flat bread. The seats have bird poop all over them and are not being cleaned. Shame Hilton. The good The staff are excellent and professional. Without them we would have called out lawyer! The shameful. Hilton really needs to be honest with its guests. If you have a place that is a dump then be honest. Saying a remodel is coming does nothing for the guests stay before the remodel is done. Be truthful is your advertising and say that the hotel isn’t up to par. I have stayed at many Hilton, Conrad’s and others this one needs work!

Two senior HGV members, arrived early and front desk told us they are getting a VIP room ready as we are owners, came back in 2 hours and went to the room. A TOTAL disappointment, no balcony, dirty carpets, non private bathroom with wood louvers, bedframe sticks out 6 inches and constantly banging ankles. We were there for 2 weeks and roomed was only cleaned twice(garbage piled up and was smelly). Location is nice if you want to look at a marina. 15 minute walk to a beach either derussey or alamoana. Adult only pool is 6 inches deep? We were told that we get 2 waters a day gratis. Front desk told us rooms with balcony and 2 free waters were for non owners as they want them to become owners? What about looking after your owners as they constantly want you to buy more points. Would not recommend this poor Hilton hotel nor becoming HGV members, get treated better if you are not a member, wakeup HGV.