The Royal Hawaiian, a Luxury Collection Resort, Waikiki

We stopped in Hawaii on the way back from Sydney. We choose the Royal hawaiian because of location and 5 stars We went to order room service and they told us Management decided to cut it out during covid and never brought it back because of cost?? MESSAGE MANAGEMENT COVID IS OVER. This is just a cheap cost cutting idea somewhere that needs to change. I will protest by not returning I honestly wish their was a standard to be able to clean 3 star/ 4 star/ 5 star Basically False advertising

This has got to be one of the worst "I don't care about the customer" attitude Hotels in Hawaii. On December 31, 2024. Went breakfast early 0630 because I was hungry. It took 15 minutes to get seated. The I gave the waitress my order. After 45 minutes of waiting I still had no food. In the mean I still had to beg to get refills of coffee. One hour went by talked to the manager. Still no food. Got up and walked out. This company is going to hell. I'm even a loyal member. I ask myself WHY? I was so damn mad at these people I couldn't even eat. This is how they treat their loyal members.

I recently stayed at this hotel, and overall, it was a wonderful experience. The location is stunning—right on the oceanfront, with breathtaking views and easy access to shopping center and restaurant . It’s a peaceful and beautiful place to relax and explore, with everything within walking distance. However, the service didn’t quite meet the standards of a 5-star hotel. I had one unfortunate experience at the Maitai bar that left a bad impression. The sign at the entrance said, “Please seat yourself at an unoccupied table,” so we did. However, one of the sever her name was Jamxx came over and started yelling at us, saying, “This is a dirty table! You’re not supposed to sit here!” Instead of calmly addressing the situation or helping us by cleaning the table, the server’s tone was unprofessional and rude, We were very embarrassed. This was very disappointing, we didn’t go back the maitai bar after that experience

To keep this objective, I will not talk about price, just the facts, and I will stick to a bullet list so you can get through it faster. I dont usually do this, but I feel like I have to warn people at this point as my stay shifted from bad to ridiculous. Availability (most important) - the hotel is typically way way overbooked. - no availability of seats at the beach or around the pool or even tables at breakfast. - you have to wait for everything. typical wait time for breakfast is about an hour, unless you are there around 6 AM. - the hotel pool is tiny, can accommodate around 10 people. - they share another pool with a different hotel, but that one is even more crowded. - laundry: available only at a sister hotel, with horrible machines that work only on their own schedule. the walk is a not a short one, so I would not count on it. Staff - only about 50% are willing to help you. - only about 25% are aware of their own services. Either that or they are unwilling to help. - be prepared to hear "no" a lot to requests like an extra room key for you child. - service overall is a lottery. depends on who you get, some are very good, but most are not. Overall accommodations: - rooms are dated, but spacious. - wifi is pretty slow, when it is available. it typically gets shut off at night. - room keys are bracelets, which is great, but it always takes a while to open your door. prepare to "swipe" at least a few dozen times before it registers. - most "features" and amenities are actually not available. Advertised, which I am sure contributes to a 5-star rating, but not actually available. Food: - food and drinks are pretty good. Overall, unless you want to park yourself at the bar and not go to the beach at all for the duration of the stay, I would avoid this hotel at all costs.

Beach chairs entirely sold out for all days of our stay, even when trying to reserve 24-48 hours ahead. Very small pool, again with no chairs available. The hotel staff however are very nice/hospitalable, and resort is in excellent location.