The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Rented beach chairs terrible customer service with the manger in charge of the rental . He is obnoxious and rude.Not acceptable and unfortunate for a hotel that prides itself with higher standards , and high customer service. . Was planning to stay next year for my business trip no way .

The hotel itself and the staff are absolutely wonderful. There’s a scent that the hotel pumps around that hits you as soon as you walk in and it is otherworldly. The old world charm hits the mark, and greenery around the hotel is amazing. However, for a luxury hotel and experience I found it a bit insulting that there were no complimentary options for lounging on the beach. With a resort fee each day, you would assume that provides access to beach chairs, umbrellas, or lounges which it does not. It’s a $75 a day or $35 for half a day to have access to chairs, umbrellas, or lounges on the hotels beach, and there’s no guarantee they’re available if you get there any time after 8:00 am. I’ve stayed at other Marriot properties where this wasn’t the case, and for such a wonderful hotel this was quite disappointing. The simple solution is to go to one of the ABC stores or Target which are walking distance and buy chairs, but again this shouldn’t be necessary at a luxury resort.

I absolutely loved this beautiful historical hotel! I stayed in the historic wing king room and thought it was spacious and with tall ceilings and so much character. Comfortable bed, smallish bathroom but updated nicely. Nice towels, wonderful lei greeting upon arrival. The service at Mai Tai was really slow, the Bakery was super fast. Location is great, nice part of the beach. Everyone was very nice and especially my pool attendant at the smaller pool, he was wonderful! I will definitely stay here again!

If you enjoy standing in line, this is the hotel for you. We stood in line for breakfast, dinner, to check in and to check out. The service in restaurants is also a struggle. Our upgraded room was small and outdated. Having got that off my chest, I’d like to say something positive. This is an historic hotel with beautiful public areas and we did enjoy staying here. Another plus is you can use the facilities at its sister hotels - the Sheraton and the Surfrider - and we spent a lot of time there as they seemed to operate more efficiently.

I stayed at The Royal Hawaiian for the first time and I must say it definitely exceeded all my expectations. From the moment I arrived up until my departure. I was greeted with a Lei and had such a smooth and seamless check-in. I arrived early and my room was ready. My favorite, and definitely the best, part of the stay was definitely my house keeper, Elsa! the first morning I walked out of my room she greeted me in the hall and from that moment on, anything I needed Elsa made sure it was there for me when I returned. It got to the point where I didn’t even have to say anything she was on it! Elsa was so kind, and hospitable. I’ve stayed in many hotels and resorts around the world (including La Mamounia in Marrakesh) and I’ve never felt such amazing hospitality as I did with Elsa at The Royal Hawaiian. Kind, loving, hospitable, I mean even my sister and friends that weren’t in Hawaii with me knew about Elsa. I had a friend stay with me for the weekend and she also loved Elsa. Elsa made me feel so welcomed and gave me a feeling of belonging. I came to Hawaii to escape the wildfires in LA and Elsa’s warmth made my stay just so much more memorable. I will never forget Elsa and wish to return to The Royal Hawaiian while she is still here (next time need to bring my family)! Elsa is a gem and I am a big believer in nothing happens on accident. It’s not an accident Elsa was here during my stay. She was my angel and looking after me. I’ll never forget you Elsa and everything you did for me. You filled my trip with LOVE. I hope you get to read this and know that you played a vital role in making this my most memorable visit to Hawaii yet. The Royal Hawaiian is blessed to have you and I’m truly grateful to have had this experience. I can’t wait to come back with more friends and family. Check out the picture of the beautiful heart she left in my room!! Gosh, I miss her!