The Omni Homestead Resort

The Omni Homestead is a historic, scenic getaway in rural western Virginia (right on the border of West Virginia). I would like to warn all adult couples WIHOUT children, that you will be dealing with screaming young children (and their rude parents) for much of your stay. The only time you will likely be able to avoid them is when you are taking your spa service or in the serenity garden which has an adult only warm spring pool. Please note that these are premium accommodations so it will cost more money than just the guest room stay. The food at the Jefferson Restaurant is quite lovely and the staff is helpful and accommodating. Guest rooms are a bit dated and if you have an adjoining room you WILL be able to hear EVERYTHING in the room over, which can be awkward if certain events are going on with couples...

Lost luggage and lost car key during stay. This was an extremely disappointing experience for a hotel that marked itself as a five star diamond resort. The valet service and front desk need better training. Our luggage was lost when we arrived, and another parties luggage was brought to our room. Only after I went back to the front desk and found my luggage at the hotel actually take any action. There’s no other option other than to valet a vehicle, and the valet team lost the key to our new car. They still haven’t called us back to try to locate it after we departed. The only reason we got home is because I had an extra set of keys with me. Tradition and service only means something when the service is actually good.

Stunning location, absent staff and poor food. On arrival and during departure there was only one staff member available at the front desk; no one could be found at valet nor concierge. After 20 minutes we finally got our car from the valet and they turned the car off and walked away without helping us with our bags or the doors. Front desk staff aren't even allowed to help you book events for the weekend

Disappointing family visit to the Homestead this weekend. Arrival was chaotic. Room was not clean: long black hair and pill bug in a bed, cheerios on the floor, hair all over the bathroom, soap residue in the bathroom. Thermostat in room didn’t work; when we asked them to fix it, they turned on the wall unit, which sounded like a jet engine but pushed very little air. Room temp never got below 73. Room smelled like smoke. When I noted excessive noise above us, I got a blank stare and no verbal response from the front desk. Restaurants were SLOW. 15-20 minutes for a breakfast sandwich at Martha’s Market; line out the door and down the hall. 45 minute wait for dinner. Ski area was also SLOW. I was told on the phone not to reserve rental equipment in advance but then had to fill out multiple forms on paper when I got there. Ice skating was WAY over-priced for the tiny rink it is. Just expected a lot more for the price plus all of the additional fees.

Overall the Homestead resort was a great family hotel. However, we had a horrible experience with an unacceptable roll-away bed that clearly did not meet hotel health standards. It was as old as the hotel, linens stained, mattress (both sides) stained all over with what appeared to be urine and blood and the frame was barely holding together. The housekeeping staff and manager were prompt in their response removing and replacing the bed and leaving a dessert treat for our three kids. This was nice BUT in my opinion this never should have happened at a resort of this caliber and there was no follow-up by hotel management to apologize or assure us this was dealt with properly and would not happen again to another family. Families should be able to enjoy a lovely vacation without worrying about the health and safety of their children. Word of warning, check the roll-away before your child uses it!