The Omni Homestead Resort

The spa is very expensive for what they provide. The food is ok the staff is nice but the service is average at best. Very disorganized. It seemed like they hid the inadequacies very well by being polite. The suspended shuttle Service from a snow storm but had roads cleared quickly and never started them back up

Lovely experience and the renovations are wonderful. Most of the staff were wonderful as well. Couple of things were really sub par however: -Lounge hymnal singing in the lobby was not really in keeping with the place. Trying to sit by the fire and read a book with religious singing at 10am and a lady walking around clearly looking to have a Bible chat with folks waiting in the lobby? Awkward and not really appreciated. -the movies on offer for the holiday weekend had zero kids/family movies. I appreciate it is MLK weekend and adult movies were well themed that way, but there are people with kids who want to go to a kids movie at the earlier movie, and they play 2 per night-why not one kids movie the entire weekend!? -the quick serve restaurant is slooow. At $600+ night folks are a little put out waiting 20 mins to order and then told their order will be another 20 minutes? You know there will be crowds-let’s figure that one out, Omni. Still a lovely place and will be back. -positives: shuttles, service folks, activities, renovations, fire places all fantastic.

I don't usually write reviews, but i feel the obligation to make others aware of the extremely poor customer service at the homestead. I booked a king size room. upon arrival, my girlfriend and i were directed to a room with 2 double beds (very romantic). I was told that they would make up for the experience by mailing me a voucher for a free subsequent stay at the homestead - fair enough, sounds appealing. Unfortunately it was a lie. I was told I would receive an email notating our agreement, which i never received. Of course, no voucher was ever sent and when I called and politely explained my situation, I was addressed extremely rudely and told that there was no record of this agreement. So it's hard not to feel distinctly swindled here - the hotel was unable to accommodate a reservation and then lied about how it would amend the issue.

We returned to this grand hotel and resort just as the snow was falling and settled in for an enjoyable respite after the holidays. The staff provided friendly, gracious hospitality from our arrival to our departure three days later. The restaurant staff in particular went out of their way to accommodate our requests. We thoroughly enjoyed the amenities, especially evenings sitting by the cozy fireplace in the main lobby, reading one of the many books available throughout the hotel, swimming in the indoor pool, and soaking in the Warm Springs Pools. We left fully rejuvenated, looking forward to our next visit.

Had a birthday weekend with my dear friend. The initial room we had had a connecting room and we could hear noisy children. We worked with Patrick at the Front Desk, and he was able to re-room us into a lovely Clock Tower room. We attended the 10 a.m. Saturday History tour hosted by Anthony who is an amazing historical tour guide. We learned so much, and it was so entertaining as well. Loved all of the Christmas decor which made the weekend even more enchanting.