Four Seasons Hotel Houston

We stayed at the Four Seasons for 5 nights for the holidays. I’m starting this review with the positives - Candace who works the night shift, Stephen, Cody, Dylan at the front desk, and Neil (I hope I am remembering his name correctly!) at valet were amazing and so genuinely helpful and accommodating during our stay. They went above and beyond to help us when we experienced last minute logistic issues during check out. We traveled with our 8 month old as well (in an upgraded room) and were given some accommodations (crib with a damaged leg, stuffed toys, baby bathtub) but I do wish the rest of our requests were met (requested diapers to be in the room at our stay and they never came, diaper genie came at the end of our stay likely due to availability). For a Four Seasons stay, I expected a little more for a family friendly stay — lesson learned, just be prepared for your little one regardless. It was definitely a busy season for the hotel, so I wasn’t surprised but disappointed that we had to call for housekeeping on some days and waited over 30 min for guest services to answer the phone. All together, still very pleased with the safe, friendly and accommodating staff at the Four Seasons that had a lovely holiday vibe the whole week.

Writing this review during our stay because the service and experience has been so exceptional...I couldn't wait to share more about it! Let me first start with the people. the entire staff has been so kind and accommodating. From amenities like the house car that took me into the city for a quick appointment to the concierge who Gave me the blueprint on Houston BBQ. my husband unfortunately fell ill during our stay, they helped me get meds and gave us a late checkout so that he could rest a little more before our flight departed. the coffee and food at the restaurant onsite was amazing. the bed is super comfy and the rooms are so modern. also our visit was a few weeks before the holidays and the decor with the beautiful Christmas tree and lights just made the stay a little bit more magical and special this holiday season. I would come back to Houston to just to relax and recharge at this four season hotel. they never miss!!! thank you to the entire staff

I slipped on the floor because of a puddle going to the bathroom in the lobby. The hotel was mot accommodating at all. My knee was cut and blood was dispersed. See photos. I will have to go to the Doctor tomorrow stitches may be needed. Please be aware, this establishment doesnt care about your well being. Especially the manager otto.

Malik at the valet was great! On a busy Thanksgiving day he was quick and courteous. The service and food during Thanksgiving at the Four Seasons was exceptional. You can’t be a quality and ease on a busy holiday season that you get a fine establishment such as the Four Seasons.

Worst four seasons stay in my entire life: travel agent and frequent traveler of many high end destinations : I waited over 30 minutes for an elevator on my day of check out: they only had one running for this entire building as the other 3 were broken: the hallways were never swept: I have photos of garbage that sat on the floor for the entire 3 days we stayed! Nothing was refreshed in the rooms Rooms had expired food in the mini bar: just simply not four seasons quality!