Hotel Derek

DO NOT STAY HERE. Booked a last minute stay and decided to try out hotel derek. The room was extremely outdated, which we could deal with however the toilet wasnt clean, the tub wasn’t clean and had mold in the corners, the sink had pubic hairs or whatever in it. The mini fridge was moldy and turned off. We went to check out immediately because we aren’t staying there and the guy was super nonchalant and said fine. Now ww have been fighting to get our money back because it was a non refundable reservation. DO NOT BOOK HERE. The photos are a lie. If you are used to the hyatt, hilton, etc- you will not like this hotel. Dont.

I booked a reservation 1 week in advance and had one of the worst hotel experiences ever. On August 1, 2024, I attempted to check in at Hotel Derek but was met with really nasty front desk staffing and unprofessionalism. I was informed that there was no restaurant open in the entire hotel for any sort of breakfast, lunch, or dinner. The fitness center was also closed for any sort of workouts that I needed. Being a stage IV cancer patient there in Houston seeking treatment at MD Anderson, I am required to eat at least 3 to 4 times per day. I then kindly ask for a full refund and was met with attitude and unprofessionalism by the young women at the front desk. The front desk informed me that I should call American Airlines Advantage and ask for my funds to be returned. I then called Marriott Houston Medical Center Hotel, where I am an ambassador elite member and was welcomed with open arms. I then jumped in an Uber and headed over to the Marriott. Before I left Hotel Derek, I noticed how nasty the furniture in the lobby was. It was not appealing at all , in fact, it was outright disgusting. ( see pics ) I would not recommend this hotel to friends, family, or colleagues. Always read your reviews first. It will save you money and time.

I have a major issue with being sold on several amenities but not having access to much. My family stayed at Hotel Derek in hopes of experiencing it before it closed down. I was told my rate came with access to the gym, breakfast for 2 daily, on site restaurant, room service, queen sized beds, in room fridge and safe. We arrived to find the gym and restaurant permanently closed (so no breakfast or room service), 12th floor ice machine was broken, no trash bags in cans, no lights in the parking deck after the valet levels, and bed that were full sized at best. Even the confirmation email boasted a great breakfast and great dining at Revolve. The room fridge doesn't work. I told the front desk and was told we could pack our things and go back down to move rooms. Unfortunately had an event that night so we didnt have time for moving. After a day out and about, our room wasn't cleaned (no clean towels, trash wasn't emptied, etc). We called own muliple times and didnt get an answer. When we finally did, we were told it was too late to have the room cleaned. I am beyond disappointed.

I had the opportunity to be helped by Jamesha at hotel Derek. She was extremely helpful and had a great attitude. I had some problems checking in and she was patient with me while I tried to figure out everything. I hope she remains successful in the future and continues to have great customer service!

This is the WORST hotel that I have ever checked in. I say checked in, because it was so dirty, that we left right away. There was mold on the walls, and in the bathroom. There was blood stain on the carpet, and blood on the desk. They refused to give a refund because we booked through a third party. Spend the extra $10, and go around the corner to a Holiday Inn express or other reputable hotel.