Aguas de Ibiza

This was our second visit to the hotel (last time was 2018). We were very disappointed this time around. There is a new roof top pool and restaurant which look stunning on all social media platforms but when visited the roof top area there was a complete lack of staff and no music to create any sort of atmosphere. We sat at the far end to admire the view of the marina only to be told to move as they wanted to set the tables for dinner. Dinner opened at 7pm and this was at 5pm. We complained about this to the Guest Experience Manager and he gave us a voucher for 2 free cocktails. The other main disappointment was the rooms. They are spotlessly clean but we felt the bathrooms are looking very tired. More shabby than chic !! We feel they have spent money on the roof top pool but nowhere else. We would not go back a third time as we felt let down on this occasion.

I was slightly worried after reading these reviews however our experience was excellent. We arrived at 2pm and our room was ready. The room was spacious and had a great view of the pool and sea. The pool on the ground floor we always had sun beds and the rooftop pool was breathtaking. The food at the rooftop restaurant was amazing and worth it just for the beautiful views. Breakfast was fresh and a good range of fruit, pastries, meats and cheese. It was difficult to order a hot breakfast and hot drinks the staff did not seem to pay attention to who had not been served. Some of the waiters seemed unhappy. This would be my only grumble. I am pleased with our choice and would gladly stay again. In reference to people’s comments with regard to young children, book an adults only if they offend !

The restaurant at Aguas de Ibiza was a delight! Our waitress Oriana was really lovely and super helpful !! The atmosphere was chilled, the sun was shining and the wine was delicious 😋 Would highly recommend !!

Avoid this hotel. Rooms are old, smelly, and plagued with broken air conditioning, lights, and switches, poor water pressure. We had to change rooms three times in just a two-night visit, including one that flooded on arrival. The holiday was ruined to us just hanging around in between check in's, check out' of the 'new' room that would be worse than the previous. And the original booking was already for a premium rooms at eur700+/night. Breakfast was €40 per person yet basic and terribly slow, and the 'upsacale' rooftop restaurant ran out of half the menu on our second night. So there was no bright spots about the food either. This hotel is not clean, caters to young families with small children. Hard to believe this is a “Leading Hotel of the World” or "Luxe"— it’s a property in steep decline and higher than average small children count just adds to further demolition of what might have been something upscale back in the day. Staff try 'something' and 'sometimes' but really are not helpful. Besides the embarassing room screw up, reception charged full amount 1300 EUR of stay twice for the room that was already fully prepaid in advance, breakfast staff came to the table after 40 minutes at breakfast ( you can't grab a hot dish without a waiter). Cleaning was either poor or not existent at all (room skipped). Common areas are dated, glass elevator walls were filthy. Usually such negative reviews end with praising the staff as a 'bright spot'. This is nitbteccase, I had to explain our troubles in this hotel to at least three receptionists, every time they acted surprised this is going on and promised to resolve shortly and then I've never heard from them or seen any action. Mind that room phones also do not work ( loud cracking sound impossible to understand) so you have to physically go down to ask for anything. Staff, in general, says that we came during peak season so rooms not being functional is our problem and not the management trying to squeeze the last € from this crumbling hotel. This is not a 5* hotel, not 'luxe', not 'deluxe', not 'leading' and not for adults (last one is not a problem - but beware what you are buying).

The hotel itself is nice but the service is lousy. We arrived at 2pm with children and our room should have been ready for check in at 3pm. Nearly 6pm until we got our room. We had to sit and wait for 3 hours, It was unacceptable. They barely even apologised. Seem like a regular occurrence. Lots of unhappy people sat around waiting for rooms that are not ready on time. One of our children smashed one of the provided glass water bottles in the room. shards of glass were absolutely everywhere, we called down expecting someone to come. Noone did, an hour later we called again, no one came again, we offered to come and get a brush ourselves, concerned our little one would cut her feet. They didnt allow it. We went out for dinner, still noone came to sort the glass hours later. We called down again, eventually some came and got the majority of it up but we were still dodging shards of glass for the next day. Despite leaving 'please clean" signs on our door, house keeping kept missing our room. The breakfast experience was usually fine, but on one of the days our order of omelettes was completely forgotten, we kept asking how long it would be to be told the kitchen was busy, after an hour of waiting, we upped and left without eating because we had a reservation to get to. I fed these complaints to staff as things happened and i even visited the reception to complain about the multiple poor experiences, and no one really did anything, on check out i mentioned our experience hadn't been great and was handed a comment card.