Six Senses Ibiza

If you book at six sense you have a certain expectation - but to cut it short - it was not met at all. One understands that the price must be high to attract a certain group of people and to avoid others but what we noticed upon arrival this place has no soul! There is no feeling of home coming … or feeling serene it is just a hotel on a rather secluded corner of the island.

Loved everything about this hotel… maybe minus the mozzies! I had a couple in the room and had to call front desk but they kindly gave me some bug spray and had maintenance person come out and fumigate. I wish there were water stations where I could freely fill up my bottle, I did have to feedback that the free bottles of water in the room tasted funny, however they kindly provided me two large mineral waters free of charge. Breakfast everyday was outstanding and the Italian restaurant…. Yum!!!! Would love to go back and want to try more SSs across the world. All staff were great, welcoming and couldn’t do enough!

This is a really beautiful resort but for the price paid (£3,550 per night for just the room, a Sea Scape one bed suite) I expected more. The room was very nice and clean with a stunning view out to sea and the sunset. I have stayed in rooms just as nice with a smaller price tag. The attention to detail was lacking. There was a coffee maker but no milk in the fridge (there wasn’t much in the fridge at all). It took an hour for someone to bring milk by which time we’d gone out. There was no full length mirror in the room and the hairdryer nozzle was missing. Housekeeping didn’t come until late afternoon then again a few hours later for evening turndown. The restaurants were all great, I booked a week in advance and got reservations. The food was really good, some staff could do with more training (several times they would bring food and hover the plate above the table waiting for me to make room for it) but some of the staff were excellent. I felt the personal touch was lacking, they didn’t ask my guests name before arrival but after checking out emailed them at my email address asking for feedback (I was the one that booked the trip). My biggest gripe though was that the daily background noise was of screaming kids around the pool. I noticed there was a separate ‘family pool’ out of the way but they were allowed to use the main pool so did so. On the whole I’d recommend this hotel but not in August when the prices are too high and the kids are off school.

I was supremely disappointed having booked a £30k stay for 7 nights (haters read to the end). Although I must say the breakfast was lovely and the staff were kind. I was waiting for the manager to write to me following a guest survey which was addressed to one of my guests (sister in law who paid for two meals - one of which was charges to me) to MY email address but have been ignored before I posted this. This is the main problem - they don’t know their client. I had taken the time to telephone whom I thought was our GEM to explain this was a core family of myself and my 2 teenagers celebrating exams and what we wanted from the trip. Further, that in the 4 bedroom villa I had booked, we would be having various family members come and go. I am a supreme fan of the Six Senses and have stayed at 6 so far but this one is not befitting of the brand. Brace yourselves as this is a long one. I booked on-line for a 4 - bed villa hence the price. I was offered to pay either via card or BACS but the reservation couldn’t be honoured just by card so I paid in advance by BACS but they still took 12000 euros off the card which I am waiting for the balance for. The check out desk staff will tell you the final bill issues are done by “reservations” which is a separate body? I await the refund. The villa houses 8 people and I said we were actually only 6 and 6 water bottles were given. I explained we would need more than 6 bottles of water and was told each additional bottle was 10 euro. Ridiculous. After escalation to a manager, they agreed that I could have 16 bottles per day despite there being a desalination plant serving the hotel! Why the debate, I am not sure. The room service (i.e. water and mini bar) is not the same as housekeeping so you need to liaise via the app for both. Inexplicably only 5 towels were left at the villa at any one time. I took the hotel cars to and from the airport which is 205 euros for up to 5 people but what was not clear is that after 12am there is a 25 euro surcharge which was only brought to my attention on paying the bill. They are also meant to offer WiFi, reading material and water. Which on the way back to the airport were not on offer. It’s a 3rd party escort, not a hotel car. We were dissuaded from taking taxis and encouraged to use a hotel car which is fine in itself but there is no clear pricing for those services. It was 165 euros to go from the hotel to a friend’s villa 4km away and a surcharge to collect from your “residence” which is 30 yards from the main entrance. Also notified at your final bill. We were also charged 165 euros each way as I recall for a trip to a very average restaurant [where there were other hotel guests] because we could not get reservations at the 2 main restaurants at the hotel despite requesting in good time reservations via the internal app. The third restaurant was reserved for a private party. We were not told on booking that there would be closures of restaurants (for example North is not open on a Friday and The Orchard is closed on a Tuesday) before arrival but I was told that hotel guests get priority. The Caves restaurant was closed for a corporate party on the Friday so that was another one we couldn’t get a reservation for. The hotel operates a day pass situation so for 250 euros anyone from outside can come and use the main pool and that is redeemable against 150 euros for food and drink. So I feel a little ripped off right now. At 11am I can grab a take out cup for a matcha latte and be served the same thing by the pool at 20 euro. Daft. I asked for a later check out at 5pm - there is a discretionary late check out until 2pm and they offered me a half day rate which was not acceptable for 3 hours from 2- 5pm until I needed to leave for the airport. These massages I now don’t find on the internal chat! The hotel arranged a car to arrive to the villa at 2pm and when I said I had booked it for 5pm they actually asked me at check out if I could show the email confirming the same! My final stress was an 850 euro “accommodation” charge. Which turned out to be airport transfers. Why this is listed on the bill as ‘accommodation” I would have liked to have talked to the manager about amongst other things before posting this! It is a beautiful resort if you want to be anonymous and ripped off for water without anyone actually caring about you in my opinion. Ps there’s a pool no one talks about on the top of the hill.

It was our fourth visit. Just a wonderful experience each time. Service is impeccable. Big shout out to Inma de Guindos who was just wonderful. The entire team is shining and bright spirited. The spa is beautiful. A wonderful place to relax and reset. The landscape is serene and the rooms are wonderful.