Belmond Hotel das Cataratas

Fantastic stay every right. The room was not ready, but we were provided with complimentary drinks at rgecbar, room was soon ready. Room verycspacious, very well appointed. Very spacious bathroom and fantastic shower. Very comfortable bed, great sleep.. Both bar and restaurant excellent, see separate reviews Highly recommend.

Wow this has to be a serious contender for one of the best hotels set in such a stunning location. We had a great morning visiting the Argentina side of the Iguazú waterfalls and then once we had done all the walks and the boat tour we got a taxi to the Belmond. It’s located in the Brazilian side of Iguazu and has stunning views of the falls it’s like a theatre spectacle which completes your trip to Iguazu so you see it from both sides. The room and bathroom was lovely with very elegant decoration. We had a tasting menu in the Y restaurant - 12 courses with wine pairing it was delightful. We were very fortunate that we were there at a full moon so could access the falls in order to see the Lunar rainbow it was very spectacular and extremely rare. The next morning at sunrise we had another falls visit again this was a great experience as you see the sunlight lighting up the falls. This was only possible as we were staying in the hotel in the park. We then went for Breakfast which was stunning complete with champagne it was honestly among the most memorable breakfasts I’ve ever had. We then had a rest and made use of the spa and swimming pools before heading to our next adventure.

This is such an amazing hotel. Just splurge and do it! The falls are so much nicer without all the tourists and the animals come out when the tourists have gone. The rooms are beautiful, and the staff are all lovely. The sunsets are also beautiful.

When you think of Belmond you think of luxury but our experience at this location left a lot to be desired and has unfortunately forced us to rethink our future bookings at this location and even other Belmond properties. The lack of any follow up from Guest Relations and Front Desk Management for over a week is alarming for such a brand. I will start with some positives and then go into negatives which unfortunately marred our overall experience and left a not so great impression for our birthday focused visit to this property. Positives: This goes without saying but there is no better location for access to the Iguazu falls than this hotel. The exclusive and direct access to the falls without crowds is the biggest selling point and if that is the most important factor then you do not need to look further. The overall food was another positive overall especially during the breakfast buffet where you have plenty of options to choose from. The dinner buffet was good as well so no issues there. Negatives: Our major issues started when we had some type of a rodent in our room in the night. We woke up with some noises constantly nibbling into a plastic box and what we saw was that probably a rodent had gotten in to our box of food on the table. We called the front desk at around 3am and they sent a couple of folks who looked around but found nothing. The crumbs of the plastic box that rodent chewed into and food crumbs were still on the table in the room. We understand that we are in a forest so its not uncommon that there will be animals but the attitude of staff blatantly suggesting that it can't be rodents when we showed them the plastic box pieces and food crumbs was very disappointing. Next day during the checkout, we noticed a clear lack of coordination between the front desk and person at park entrance for taxi arrangements. We were told by hotel concierge a day before checkout that we can just tell the check in desk for taxi at the time of checkout and taxi will be waiting for us by the time shuttle reaches the park entrance. We waited for at least 15-20 minutes for a taxi after the shuttle dropped us off. To make matters worse the other guests were just hogging the taxi that arrived without any intervention by the person responsible at park entrance. When we raised this issue with the Belmond assistance at park entrance his response was that he can call check in and we can talk to them. This was unexpected and unwarranted response while we are still waiting for a taxi. We could have made our own arrangements but the concierge gave us the impression that the transfer was seamless which it was clearly not. We shared all these details with Guest Relations Manager who reached out to us on WhatsApp and were promised that Front Desk Manager will reach out to us but it has been over a week and we are yet to hear anything from anyone on these issues. This lack of coordination, miscommunication and complete lack of respect for hotel guests was very disappointing. Considering these issues and the rodent issue we will seriously be reconsidering our future travel plans at this and other Belmond properties.

Absolutely delightful place. Best location and brilliant service. Recommend a minimum of three nights to enjoy all it has to offer. With the falls at your doorstep it is easy to wander to them without the crowds and in the cool of the early morning or evening.