Hyatt Regency Lake Tahoe Resort, Spa and Casino

The check-in process was very fast. After check-in, each adult would get a sparkling wine, which was a very good gesture of the hotel. The lobby felt very warm and cozy. This is a pet friendly hotel and this is why you will see some dogs in the lobby. All the dogs were all on leash, and luckily, they were on leash because we saw a few big dogs barking at each other very loudly. If it was not the leash, they might be biting/attacking each other. It was very scary. We have 2 adults and 2 children. The room was very spacious and clean. You can find a lot of outlets and USB ports near beds or desks for you to charge your mobile devices. The closet was also very big. The best thing they had in the room that I never saw in other Hyatt was the coat hanger right next to the door. The coat hanger was very useful for us to hang our thick winter jackets. However, the shower head was not so good. We can not get constant hot water from the shower head. We need to keep adjusting the water to maintain the water temperature. During nighttime, when we were sleeping, dogs were barking nonstop either in the hallway or in other guests' rooms, and this was around 11 pm to 12AM. There was a sign asking guests to be a good neighbor and kept the noise down right at the elevator but the sign didn't seem to work and I'm not sure if the hotel would be able to do anything about the noises. At around 5AM in the morning of our check-out day, the alarm clock in the room malfunction and was making non-stop noise. We unplug the power of the alarm clock, but it seemed like there was a backup battery in the alarm clock, when without the power cord, it still made noise every 10 minutes or so. We eventually put the alarm clock outside the room and called the housekeeping to come pick it up otherwise, it would wake up others guests. Then at around 7:30AM some guests from a nearby room was playing some instruments. It sounded like a violin. This is becoming ridiculous when you had dogs barking, malfunction alarm clock and then early morning violin disturbance. The violin lasted for almost an hour before it stopped. I'm not sure what the hotel can do with all these noises but this really gave us a bad experience while staying here. Honestly, if it was not all of these noises, I would give it a 4 stars because all the staff were very nice and trying to give their best to give us a good experience while staying there.

This was our first time at this Hyatt property and we stayed as GOH, Hyatt discoverist. We had a standard room and was luckily upgraded to a family suite. This came with a bunk bed and a king. The kids loved the bunk bed and this room was very spacious for our family. We had plenty of room for our luggages and the bathroom was very spacious as well. The staffs were all wonderful and friendly. We did activities provided by the hotel as a family and due to it not being a busy time, we were the only ones in some of these classes, which was fun and we all enjoyed it. The hot tub and heated pool were nice after a day of snowboarding/being out in the cold. Things that can use some improvements would be breakfast and having a hotel restaurant/bar that stays open later. The food from the menu was good but the buffet was lacking. The bar at the hotel closes at 10p. The casino connected to the hotel is open late but it smells really bad inside. You can smell the cigarette smoke in the hotel lobby whenever that door opens.

Have something serving indian cuisine, inc breakfast as part of price and for god sake dont charge $50 for vallet when u r charging $900 plus per night anyways, it shows greed greed and more greed. And no resort fee please, there are no arcade rooms, no fancy stuff, what is resort fee for ??

Late Checkout would have been helpful. Pillows and bed was very comfortable. Amazing and mesmerizing views of the lake. Check in dome by Juan was especially nice and warm. Food was great. Only late check out should have been provided. Highly Recommended.

We stayed for a few days during the holiday season and had a wonderful stay. The resort was decorated and festive had a well rounded list of planned activities for adults and kids. One of the reasons for us choosing the hotel was its proximity to diamond peak with free shuttle service, but the real perk was the heated pool. While some hotels advertise their pools as being heated, this one was truly heated enough for comfort. Resort was packed because of the holidays which resulted in some long lines for breakfast and dinner but the hotel staff were all very patient and friendly, even though they were outnumbered by the sheer number of guests. Kids are already asking to go back, which is a win!