Hyatt Regency Indian Wells Resort & Spa

The resort just completed a $40M renovation and they did an amazing job. We had a Key Partner event here the 2nd week of November. The facility has recently just completed a full blown renovation of meeting/ common space and rooms. Both the meeting and catering staff were superb. The food at the meetings and in the restaurant was great. Our guests commented on how well they did in both areas. There is flexibility in guest rooms. I had an amazing one that walked out to the golf course and they have villas for families and Casitas. A few people said their room was beautiful and large but faced the parking garage. The venue is huge so bring your walking shoes bc it is spread out with their incredible pool at the center. The down side was they need more bathrooms near their event spaces. We did outdoor dinners two of the three nights. I was worried it was going to be too cold. They did a great managing the heat lamps so never a problem. We also had fire pits which were a big hit. Another guest favorite was the Argentine bbq! The food was outstanding and really great presentation. I

The hotel is beautiful, clean, comfortable, the house keeping was beyond attentive, the pool area was perfect for what my kids wanted to have for the long weekend, the only problem was that the pool heater for the water slide was broken so the water was very cold in that particular pool. We will definitely come back.

Overall great experience. However the water slides were not heated and therefore my kids were unable to use them during our whole stay. That was a huge disappointment especially considering that was one of the main attractions that made us book this particular hotel.

Attended a conference in this resort. It is located in a beautiful & scenic place. I thoroughly enjoyed my stay here. The staffs were friendly and helpful, and they knew that place well. Food was good for all the meals. Some walking trails around the place was ideal for a refreshing walk morning and evening. The conference hall was well maintained and functioned perfectly. The room was large and well equipped with the usual amenities. Overall, it was clean and functional. Relaxing balcony from the room came with good views.

Got charged twice for parking. Tried to the hotel 6 times but got put on hold each time and spent many minutes up to over 20 some minutes just on hold. Will call the credit company directly to solve this problem. Very disappointed how the after service is dealt.