Hyatt Regency Indian Wells Resort & Spa

This was a perfect stay for attending the BNP Paribas Indian Wells tennis tournament. The hotel goes above and beyond to provide excellent service throughout the stay. The breakfast service was on point and we saw several pro players throughout our stay.

Excellent customer service from every staff member we met. Everyone was very friendly, welcoming, and helpful. The hotel was immaculate. The cleaning staff went above and beyond, anticipating what we would need by bringing extra sheets for our child without us asking. We had a wonderful stay.

Lee checked us in, acknowledged our Hyatt status and wished me a happy birthday. We arrived at 1pm and was told our upgraded suite wasn’t quite ready but gave us pool wristbands to enjoy the facilities including spa. He texted around 3:30pm letting us know that our 2 bathroom, Deluxe King Suite with pool view was ready! Thank you Lee! The suite is spacious, WiFi is fast, loved the retro fridge and microwave, dining table for 6, wet bar, L-Shaped couch and 2 big TV’s with a great view of the pools and slides. Shower pressure in both bathrooms was strong and the Hyatt king bed was true to form: comfortable and fluffy and gave us a good night’s rest. Our only issue was the Chromecast streaming which didn’t work for us even after a visit from the tech guy. Breakfast was comped at Tia Carmen’s in the lobby and serve Birria tacos, chile verde quesadillas & cornbread on top of all the usual hot breakfast buffet items. It is $39++ if you’re not Globalist. Gracias Alejandra for your attentive service! We spent more time in the adult pool and spa but families seemed to enjoy the lazy river, multiple slides and several pools. The property is huge with a bar and food outlet between the adult and kid-friendly area. The golf course is perfectly manicured and landscaping is tops showing off a beautiful desert-y upscale California setting. We had a great staycation here and plan to return end of summer when it’s not brutally hot. I want to thank Aileen Alvarado of Guest Experience Team who reached out prior to our stay. There was a birthday cake, birthday card and Prosecco bottles in our suite when we walked in. What a terrific welcome and one of the many X-factors we stay loyal to the Hyatt brand. For pix/vids on IG: @i_therefore_conclude

None of the wall outlets worked. Had to move the mattress to plug my devices. Not enough lighting in the room. I must say staying here is very expensive with high fees for resort fees and parking and other surcharges. Outside of the room, it looks very nice.

Great room options for a family and the slides and lazy river are great! The only thing we wish they would do is open the food and beverage at the pool earlier, we were at the pool at 8am with young kids and couldn’t get anything until 11:30 on the weekend and not until noon on a Monday. Also, the splash pad water was a little chilly for most of the children who did try and play in it. Overall great getaway with the family.