The Ritz-Carlton Bacara, Santa Barbara

Can’t say enough wonderful things about our experience. From the start we were greeted by the friendly valet staff. Sam checked us in and he made us feel so welcomed and at home. Everyone was absolutely friendly and warm. We were here celebrating our anniversary and so glad we have been doing this now for the past few years. This lovely resort will remain an annual tradition. Their grounds are beautifully maintained and service is impeccable.

This year, we decided to celebrate our wedding anniversary with our two sons at the Ritz Santa Barbara. We came at the Ritz last year and our experience was average. Upon arrival I was not given the room type I expected. Mr Dante Gonzalez from the Ritz took care of me….WOW, he over exceeded our expectations. I wish every Ritz had someone like him, professional, polite and making you feel he cares and guess what….he does! Thank you Dante

Not worth the cost. When you check into a Ritz Carlton you expect at least a greeting and politeness. However, at check in all I got was show me your ID by someone who I could barely understand. Since I had 2 rooms I also gave her my husband’s ID but she said she didn’t need it and then 1 minute later asked me for the ID. Incompetence at the hotel check in.

Terrible customer service. The weekend manager is not helpful at all and not willing to go the extra mile. I have been staying at the Ritz for a long time and hundreds of nights with Marriott. I would not recommend staying at this hotel and honestly, I am giving up on the Ritz and Marriott due to the way they treat there elite members. Never again.

Overall, not worth the ~$1,000 price point. The property is lovely, but my room was dated and had peeling wallpaper. The people were nice. Schedule your bellhop ahead of time. I waited too long on my way out and after 10 minutes I just lugged my stuff myself - but it’s a big hilly property. On day one, I was waiting on a room / was exploring and the bellhop left the luggage in the room, but left cards on my luggage and my backpack and just triggered some tip fatigue in me. One card would be fine. The property is a true expansive resort on the water. 20 minutes from downtown. About 40$ taxi from the airport, a bit less with a ride share. I see there are plans to renovate. Maybe then the price will match the room, but for now you’re paying for the property and the name.