Shangri-La Bosphorus, Istanbul

We had a great stay at shangri-La, but on checkout day our flight got canceled cause of bad weather. frustrating, but we decided to extend. Mr. Umut Atay, the duty manager, made it easy—upgraded us again no questions asked. No fuss, just real hospitality. Big thanks to Umut and Ismail for turning a rough day around.

A really big thank you to all the staff, especially Ozgen and Cem who made our experience beautiful. They made sure that we had a wonderful time and they made us feel like superstars!! Highly recommend this hotel and we will be going back! Breakfast was delicious, everything was fresh and amazing. We cannot wait to return to have more beautiful experiences. Best wishes Armend & Gulerman Korenica

The welcoming at the hotel when we arrived was amazing. The receptionist was so kind and managed to get us the room earlier than the check in time. Emircan assisted us with luggage and WiFi The stuff is lovely and the room spacious and stunning

The experience was great, clean rooms and helpful staff. I recommend trying the Chi Spa. Definitely include Breakfast in your stay. The staff are very nice and respectful. One of the staff members his name is Ozgur who was very nice and welcoming even he gave us a farewell hotel reminder gift.

We had a fantastic experience at the Shangri-La. The style of the hotel is very old-school (gilt & crystal chandeliers a-plenty.) We had a basic room type which was still very large. Service was universally excellent - staff could not have done more. Some of the other large hotels (notably Four Seasons / Peninsula) have pools and restaurant areas that back directly onto the Bosphorus, which the Shangri-La lacks given its position. Possibly my only negative would be that we ate at the Chinese restaurant, the Shang Palace, and thought the food was very average even without taking the high cost into account. I would happily return to the hotel.