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We recommend booking a stay with free cancellation in case your plans change. Accessible rooms
Superior Room: Accessible Room
- Sleeps 2
- 1 King
- 48 m
- Serene sanctuary, with modern Turkish decor and large windows overlooking historic Karakoy
USD $ 582 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Room
- Sleeps 2
- 1 King
- 40 to 49 msquare metres
- Serene sanctuary, with modern Turkish decor and large windows overlooking historic Karakoy
USD $ 582 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Room: 1 King Bed
- Sleeps 2
- 1 King
- 44 to 58 m
- Oasis of calm, filled with natural sunlight and stylish, modern-Turkish design elements
USD $ 626 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Room: 2 Double Beds
- Sleeps 2
- 2 Double
- 53 to 59 msquare metres
- Oasis of calm, filled with natural sunlight and stylish, modern-Turkish design elements
USD $ 626 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Room: 2 Twin Beds
- Sleeps 2
- 2 Twin
- 50 m
- Oasis of calm, filled with natural sunlight and stylish, modern-Turkish design elements
USD $ 626 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Room with Garden: 1 King Bed
- Sleeps 2
- 1 King
- 50 to 56 m
- Graceful and sunny ground-floor rooms, with private terraces overlooking verdant gardens
USD $ 671 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Deluxe Room: 2 Double Beds
- Sleeps 3
- 2 Double
- 59 to 74 m
- Airy rooms with timeless Turkish inspired design overlooking Karakoy
USD $ 805 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Deluxe Room: 1 King Bed
- Sleeps 3
- 1 King
- 57 to 80 m
- Airy rooms with timeless Turkish inspired design overlooking Karakoy
USD $ 805 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Bosphorus Room: 1 King Bed
- Sleeps 2
- 1 King
- 50 to 51 m
- Direct Bosphorus views, paired with spacious bathrooms and elegant Turkish-inspired decor
USD $ 939 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Bosphorus Room: 1 King Bed
- Sleeps 2
- 1 King
- 59 to 64 m
- Direct Bosphorus and Old Town views, with large bathrooms and elegant modern Turkish decor
USD $ 984 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Deluxe Room with Garden: 1 King Bed
- Sleeps 3
- 1 King
- 66 to 72 m
- Stylish ground-floor rooms, with private terraces overlooking gardens
USD $ 1,073 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
USD $ 1,163 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Deluxe Bosphorus Room: 1 King Bed
- Sleeps 3
- 1 King
- 67 to 76 m
- Sleek rooms - timeless Turkish inspired decor and magnificant Bosphorus views
USD $ 1,163 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Deluxe Bosphorus Room: 2 Double Beds
- Sleeps 3
- 2 Double
- 62 to 66 m
- Sleek rooms - timeless Turkish inspired decor and magnificant Bosphorus views
USD $ 1,163 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Suite: 2 Double Beds
- Sleeps 3
- 2 Double
- 115 m
- Spacious bedrooms with living room & dressing room furnished in graceful contemporary Turkish style overlooking Karakoy
USD $ 1,341 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Suite with Garden: 1 King Bed
- Sleeps 3
- 1 King
- 1 Sofa Bed
- 105 msquare metres
USD $ 1,878 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
USD $ 2,772 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Executive Bosphorus Suite with Terrace: 1 King Bed
- Sleeps 3
- 1 King
- 1 Sofa Bed
- 78 to 85 m
USD $ 2,995 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Executive Bosphorus Suite with Balcony: 1 King Bed
- Sleeps 3
- 1 King
- 1 Sofa Bed
- 76 msquare metres
USD $ 3,263 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Bosphorus Suite: 2 Double Beds
- Sleeps 3
- 2 Double
- 1 Sofa Bed
- 103 msquare metres
USD $ 3,710 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Superior Bosphorus Suite: 1 King Bed
- Sleeps 3
- 1 King
- 1 Sofa Bed
- 104 to 113 m
USD $ 3,710 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Bosphorus Suite with Balcony: 1 King Bed
- Sleeps 3
- 1 King
- 117 msquare metres
- Light-filled, sleekly designed suites with private balconies overlooking the Bosphorus
USD $ 4,381 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Deluxe Bosphorus Suite with Balcony: 2 Double Beds
- Sleeps 3
- 2 Double
- 118 msquare metres
- Light-filled, sleekly designed suites with private balconies overlooking the Bosphorus
USD $ 4,381 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Grand Bosphorus Suite with Balcony: 2 Double Beds
- Sleeps 3
- 2 Double
- 1 Sofa Bed
- 120 msquare metres
USD $ 5,364 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Premier Bosphorus Suite with Balcony: 1 King Bed
- Sleeps 3
- 1 King
- 141 to 157 msquare metres
- Opulently designed suite with private balconies overlooking gardens and the Bosphorus
USD $ 8,046 /nt
Signature Perks Package
- • Full Breakfast for two daily in The Lobby Restaurant
- • $100 Food and Beverage OR Spa credit per room, per stay (excluding in-room dining, pool bar, spa retail products, paid outs, and transfers)
- • Flexible Check-in and Check-out (travelers can arrive as early as 6:00 AM and depart as late as 10:00 PM at no additional cost. Estimated time of arrival/departure must be communicated 72 hours prior to arrival)
- See all the perks
You have until December 21, 2024 to cancel this reservation without penalty.
BEST FLEXIBLE RATE
You have until December 21, 2024 to cancel this reservation without penalty.
ADVANCE PURCHASE RATE
Reservation is non-refundable; no cancelation without penalty.
Please note, room photos and descriptions are representative of the room category. Actual rooms may vary from what is shown. Upgrades, early check-in, and late check-out are based on availability.
About the Hotel
Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalization project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. Enjoy your stay while indulging in Turk-Asian cuisine at the Rooftop Restaurant & Bar. A fusion of flavors and cultures that celebrates the diverse gastronomic traditions found across the Silk Road. To further support their health and vitality, The Peninsula Istanbul offers guests an array of wellness programmes to enhance their energy, de-stress, and find balance. Accessible around the clock via the hotel’s dedicated Wellness Portal, these offerings include guided meditations from Breethe, aromatherapy self-care rituals, in-room fitness equipment as well as exercise videos to allow guests to exercise in the comfort of their room.
Location
The Peninsula Istanbul
Karaköy, Kemankeş Karamustafapaşa Mahallesi, Kemankeş Cd. No:34,
Istanbul, Turkiye
34425
Nearest Airport: IST
Features and Amenities
- General Information
- Non-Smoking Property
- Dining
- Restaurant
- Room Service
- On-Site Amenities
- Concierge
- Shoe Shine Service
- Spa Services
- Laundry Service
- Fitness Center
- WiFi
- Sauna
- Butler Service
- Terrace
- Outdoor Pool
- 24-Hour Front Desk
- In-Room Amenities
- Air Conditioning
- In-Room Safes
- Mini Bar
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Bottled Water
- Work Desks
- Interests
- Hotels
- Signature Perks
Reviews for The Peninsula Istanbul
Incredible massage at an upscale hotel and spa
I am only reviewing the spa since I did not stay at this 5-star hotel. First, the hotel is gorgeous. I’d booked a massage within walking distance of my actual hotel (3-star) and this place did not disappoint. I was clearly underdressed for the hotel itself, but that wasn’t an issue, just an observation. Form start to finish, the service was as fancy as the hotel. I was taken to a waiting area and offered a lovely cold herbal tea where I filled out my intake. Then, I was led to the changing room and then to the relaxation room. From there, my massage therapist, Ranchana, came to get me. Thankfully, everyone was kind enough to speak English, but I had my Google Translate ready to go since language is never an expectation of mine. I’ve had many massages around the world and this was probably the best. Ranchana knew exactly what I needed and I was able to receive this amazing experience. Afterward, I was taken back to the relaxation room and given a beautiful tea along with homemade chocolate-dipped granola. I was also offered the opportunity to use the sauna, steam room, or take a swim. I didn’t do any of those but for folks who might enjoy that, I wanted to mention it. The price was high for a 90-min massage, but it was worth every penny, in my opinion, and not shocking given how upscale this hotel was.
Danepup - Iowa
Absolutely magnificent — the hotel experience of a lifetime!
I’m an avid traveler and admittedly high-maintenance when it comes to my accommodations. The Peninsula Istanbul, by far, is the most magnificent hotel I have ever stayed in. The beauty of the hotel itself, including the common areas and the rooms, is out-of-this-world —- but even beyond that, the service provided by the staff (shoutout to Eren and Sue!) was truly exceptional and unlike anything I’ve ever experienced. I would return to Istanbul just to stay here again!
Nomad623498
Hotel Was Just Off - Service Quality Poor - Would Not Return
This is a tough review to write because we so wanted to love the hotel (on this my second stay). Sadly, service was not good and just like the taxi drivers, staff seemed to play games, always had their hand out for a tip or completely ignored you if you are of a darker color. We had a few issues before our arrival which were ultimately sorted out by the GM, but the attitude of the staff (including concierge) pre-arrival was not good. I note that we were given a very nice upgrade, but when we asked about airport transfers and tours, that is where the nickel and dimming started. Airport transfer was Euro 600.00 (including VAT), tour was EURO 1,200 (including VAT for one day. These prices were outrageous, so we took Blacklane from the airport to the hotel for Euro 80.00 and arranged our own tour for Euro 300. Doorman staff were not helpful at all, they ignored us when we walked out the front door, never once in 4 days proactively offering to assist us. It was not until the last day, that once they saw us struggling with our luggage at the front door, did two of them offer to help, of course hoping for a tip - which we did not give as we had called for a bellman and waited 15 minutes with no one coming to our room to collect luggage - this is not acceptable. The concierge, female, was rude. She claimed the house car was first come first serve, but then stated is was booked for the evening. If it where first come first serve and limited to a small radius between the hotel, how would she know it would not be available some 2 hours later. I suspect she was trained to say that and the car is available to whoever offers the most in tips - sad. On one evening, the doorman, after we had to get his attention, helped us get a taxi, but he took us down the street to a waiting taxi in front of a cafe. It was clear it was his friend and the taxi tried to charge us in excess of TK Lira 1,500 to go not very far (the fare should have been less than 100.00 Lira). It clearly was a scam between the doorman and taxi driver - even more sad. The security team at the door insisted that I (who just happened to be the only black person in the party) go through the metal detector, while others where allowed to go around the detector. This is likely illegal discrimination and racial profiling for which Peninsula should be ashamed, and if true the epitome of sad. The restaurant breakfast staff, were slow. It took them too long to clean tables and seat guests, and overall staff at the hotel lacked English language skills and the polish we expect of 5 star hotels. We felt from pre-arrival to arrival to departure that something was simply off at this hotel. It so tries to be a star in the city, but it fades once you enter. Like Istanbul, it seems like a bustling modern city, but once you enter the taxis the corruption starts. Every cab driver was dishonest, ever person selling goods on the street tried to rip-us-off, and sadly the doorman and concierge at the Peninsula were lacking in ethics. The room we had was great, the hotel new and very clean, but dishonesty is dishonesty and there are hotels that strive to do better, be better, train their staff properly and in the end, they may not be new and shiny, but they are, in a word - better. I will opt to go to those hotels when I return to Istanbul.
jamessW8845DN - Arlington, Virginia
Incredible hotel and staff
Amazing, AMAZING customer service. Eren and Su at the front desk were incredible. Our check in process was incredible. Baggage delivery was incredible. Food is amazing. Grounds are amazing. One of the best hotels I’ve ever been to. Highly recommend!!!!!
shg0 - United States
Incabable of processing a refund
While the hotel is absolutely lovely and can't be faulted on comfort, they do put a hold of USD500 on your credit card per night that you stay, to cover incidentals. I used my debit card and the "hold" is actually a deduction from my account, I left the hotel 14 days ago, I have still not received a refund and today (14 days after vacating without any incidental expenditure), I am told "I would like to inform you that refund process takes time due to we are sending finance departmant as front office, at finance department there is approval process. I believe maximum in 7-10 days refund will be completed." Pretty shoddy accounting practice.
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