Six Senses Kocatas Mansions, Istanbul

We stayed at this hotel from 22 September to 25 September 2024 (I have evidence we checked out on 25 September). It would appear the occupants of our room - room 220 - after we departed have charged all of their £875.56 worth of spa, meals and drinks to my credit card and we have been left with the bill. This is being disputed via our credit card company and following their intervention we have the name of the occupant of room 220 and their passport number - provided to our credit card company by the hotel There appears to be massive data protection issues here - how has another guest been allowed to charge their purchases to my credit card and I doubt very much I should have been given their name and passport number. These transactions were made after I had departed the hotel. Be very very vigilant when staying here. Keep all paperwork and just be on your guard and be careful to keep all receipts

Wonderful hotel Great hotel and lovely staff, the food was delicious, very comfy bed, elegant rooms, amazing spa with a superb bosphorus view, many thanks to the staff members who were doing their best to made our stay unforgettable, it was our third stay in the sixth senses kocatas and looking to come back as soon as possible.

We had a great experience at the Six Sense Kocatas Mansions. There are many layers to the property and it just keeps getting better and better as your discover more and more beauty, not just the mansions which are very well done and beautiful but also what above the buildings and up the hill. Taking the buggy or walking up to the spa is spectacular not to metion the views which are breathtaking. There are several restaurants on property that are all amazing. All the staff are so nice and accommodating. The service is truly remarkable. I lost a braclet and they searched everywhere until it was finally found. I had left it in a robe. The housekeeping staff and Nils were so helpful, I had to give them a hug! The Hammam experience is a must. Run dont walk to the Six Sense Istanbul.

It was a great morning every day with Dogan. Such great service, always remembered our favorites and made our mornings wonderful! We loved the hotel and the stunning views. A wonderful time with our family and friends, feeling right at home. Definitely will be coming back very soon.

First and foremost the service. Especially Mr Doghan (at the Chef Erdal Restaurant) was so caring and delicate, dedicated and kind with our family. He deserves to be a manager at the hotel. Its thanks to people like him that one wants to go back to the hotel or a restaurant. We also loved the pool on top of the premises. It makes you feel special and refreshed. Thanks everyone for making our holiday feel like real magic.