Las Brisas Ixtapa

The Pros: The property has incredible views to the ocean and incredible nature around the hotel, a beautiful beach and a jungle around, the happy hour in the 20th floor was excellent with drinks and different appetizers every day also the continental breakfast was always great, the two employees working there Julio and Azuri work excellent and are the coolest and friendly guys. The Cons: The buffet food looks almost the same every day and quality is mediocre and expensive, not worth to get all inclusive, many restaurants options to eat out within 10-15 minute walk, delicious and at a much better prices. Yes I would stay again in Las Brisas.

Still a great place after repeat visits, but watch out for double billing! I was charged VAT (tax) twice in my reservation, and figured it would be cleared up when checking in. No way! Las Brisas blamed the reservation channel, I Prefer, and I Prefer blamed Las Brisas, so I'm out US$279. If you see two line items on your reservation for VAT, cancel immediately!

Resort is built like a pyramid right on the beach with a terraced construction. The building is painted and attractive, terra-cotta color against the tropical foliage. The pool was enjoyable. The food was enjoyable -- overall a very good experience.

We stayed at Las Brisas November 26th to December 3rd and overall it was a most underwhelming stay.. We were located on the 19th. floor which was continually impacted at bedtime with excessive noise from the mezzanine below with boisterous wedding reception celebrations and inconsiderate guests yelling and being disruptive in general. With the very open and cavernous architectural design and being located on the first floor above the main mezzanine walkway of the hotel this considered "excessive noise" requires to be monitored into the late evening and early hours by Hotel security to avoid guest sleep disruption. The allocated guest room together with the incredible scenic views from the balcony were beautiful particularly so in watching the marine life in the ocean but otherwise, the overall facilities were a significant disappointment with insufficient amenities. There was No evening entertainment during our stay, the Lobby Bar was not open until 4:00 p.m. daily and for a "drink or a meal" you had to walk/hike down to the pool area or the beach location. The elevator to the beach area was not working during a few days of our stay and as Seniors to hike down to the beach location via the many stone staircases in the heat, was quite a challenge. Throughout the hotel complex "access and egress to and from locations was "mostly by stairs and more stairs" to get to the restaurants, swimming pools and beach areas. Guests planning a vacation to this hotel particularly if you are Seniors or with any disabilities should be very cautious, as it is a challenging location/complex to get about on a daily basis. Regrettably, our biggest concern with that of many other vacationers to this hotel, when accessing the Restaurant/Bar locations was having to sign for meals or drinks, with staff continuously requesting guest room numbers and even chasing after you to sign and authorize receipts. This staff undertaking has never been experienced before at an All Inclusive Resort location that we have previously visited. Indeed, what a questionable administrative management exercise for not only staff, but also very inconvenient to guests who have purchased an ALL Inclusive Vacation package. Indeed, if guests are not on an ALL Inclusive Plan then there needs to be an administrative accountability improvement by Hotel management staff in the manner that vacationing guest transactions are recorded; such that this undertaking does not impact those that are on an ALL Inclusive Plan to avoid the "ongoing staff pursuit of guests continually requesting meal or drink receipt signatures and disclosure of room #'s" . The Bellavista Buffet restaurant even at "opening times" for both breakfast and dinner would often have cold food in the dispensers. The "omelette station layout" needs to be improved to avoid the daily long line-ups and to improve the overall efficiency of this service. Overall it was a very disappointing stay despite the amazing location and guest room with beach and ocean views and irrespective of these positives, we would definitely not return to the Las Brisas.

The staff were exceptional especially Adolfo Gonzalez and Angel in daily activities. The food wasn’t exceptional and lacked seafood compared to other resorts I’ve stayed at there. The a l carts were limited with choices without an additional fees. Shrimp is in abundance but the resort wants additional money which is unfortunate when a person has paid for an all inclusive. There’s too many stairs and the revelatory was constantly broken. The layout of the resort was odd as well. The snack bar food wasn’t great as I’ve never been to a resort without authentic pizza or at least fish tacos. This resort is not wheel chair friendly or for someone with a disability. The view from the room was amazing along with the private beach but the food for 4.5 star isn’t not.