Four Seasons Resort and Residences Jackson Hole

It’s with great sadness I give a Four Seasons property 2 stars: very few hotel brands are as consistently good, but this one is a flop. The location and property are great, but the service and detail orientation is average. I had several bill mishaps (aka: being charged for bottles of wine and ski rentals that weren’t mine) . And a general lax attitude to any general questions. No welcome drink, no map or general property tour, no personal acknowledgment- which is a big departure from the brand. Examples: Questions about ski details were delegated several times (example: I was told to walk to the off property pass office to get them answered as the staff hadn’t skied and didn’t know). Compare this to the Four Seasons Whistler that provides an epic ski Conceirge service along with heated boots. This pet friendly property didn’t acknowledge the existence of my dogs,: compare that to the Four Seasons Seattle that gives pet beds and water bowls unprompted in the room. Room service is painfully lacking and overpriced, although meals in the restaurant were solid. Several of my daily interactions were with management, so I assume this hotel has a different tone from the top. Lastly: don’t call me “Mr” by default, women can afford your hotels too.

Spectacular. From valet to housekeeping, and front desk to restaurant servers -- the staff was incredible. We unknowingly went during their slow season to celebrate our honeymoon, which turned out to be a benefit for us instead of a downfall. We were able to rest, relax, and reset after a very stressful time of wedding planning. The resort was quiet. The beds felt like heaven, and the in-room body care, Le Labo, was the highlight of, well...perhaps, my entire life. They set up an arrival amenity in our room, which was a sweet gesture. The on-site restaurants were wonderful, and room-service was as well. Housekeeping was top-notch. I can't really say enough positive things -- it was just a magical experience overall and we're grateful for our time there.

Beautiful property, gorgeous location, extremely helpful and friendly staff, they do everything well here. For example, instead of one hot tub that you have to share with a crowd, they have multiple hot tubs so you're more likely to have privacy. And they have heated towels, so you're warm when you get out. Those types of little touches make everything just a bit nicer.

My wife and I had an unforgettable experience celebrating our 5-year anniversary at the Four Seasons in Jackson Hole. The staff’s attention to detail and warm hospitality truly made our stay special. The property itself is stunning, offering both luxury and comfort, with breathtaking views and top-notch amenities. From the moment we arrived, we felt welcomed and cared for. We can't wait to return and highly recommend this resort for anyone looking for an exceptional getaway

I’ve heard the four seasons Jackson is under new ownership/management and let me tell you- it shows! We’ve just returned for a short stay and the hotel is back up to par with the rest of the brand. The food is fantastic, the linens and towels are new, the grounds are pristine and the staff is fantastic. Love the new speakeasy! We are looking forward to our next stay and will be bringing family along with us.