The Ritz-Carlton Jakarta, Pacific Place

We stayed at The Ritz-Carlton Pacific Place, Jakarta from April 1st to 7th this year, and overall, it was a wonderful experience. The hotel is located in the heart of Jakarta, within the Sudirman Central Business District (SCBD), making it a perfect choice for both business and leisure travelers who want to stay in a central location. My sister booked a Suite Room with Club Lounge access, and the service was truly exceptional. The butler service was outstanding—always ready to assist, including delivering online orders or guest packages directly to the room. This level of attention and convenience really enhanced my stay. The cleanliness of the hotel was top-notch, and the facilities were well-maintained. There was a good variety of food offered, and one thing I truly appreciated was that the kitchen team was very accommodating—you can even request meals specifically for kids by speaking with the chef or kitchen staff. Everyone was genuinely friendly and helpful. One of the restaurant staff members, whose name I believe was Azzahra, also stood out with her excellent service That said, there are a couple of things to note for families traveling with children. The swimming pool is not particularly kid-friendly, as children must be accompanied by an adult at all times. Additionally, the activities available at the kids club were quite limited. I hope there will be more family-friendly enhancements in the future. Overall, I would highly recommend this hotel to friends or colleagues who are looking for a luxurious staycation experience in Jakarta with excellent service and a prime location.

I have stayed at various hotels such as Ritz-Carlton Pacific, Kuningan, Westin, JW Marriott, Mulia, and Pullman, for durations ranging from a single day to several days. When I’m a member, they often greet me formally at check-in based on my past stay records. In some cases, they don’t recognize me. However, I was surprised when, despite staying at the Ritz-Carlton Pacific after a two-year gap, the manager, Mr. Dasep, recognized me at the restaurant and came over to greet me. (I didn’t recognize Mr. Dasep, though…) Two years ago, I stayed there with relatives, and this time, I was with my family, yet he still remembered me. Unlike other hotels, the variety of food isn’t extensive, but it’s refined, and the essentials are well-prepared, with both cold and hot food options available. There are also snacks available between breakfast, lunch, and dinner, making it ideal for living in the hotel. Plus, it’s connected to a mall, which is a great advantage in traffic-congested Jakarta, allowing you to do everything in one stop without having to go outside. If you’re looking for a hotel to stay at in Jakarta, the Ritz-Carlton Pacific Place would be one of the best choices. 리츠칼튼 퍼시픽, 쿠닝안, 웨스틴, jw 메리어트, 물리아, 풀만 등 여러 호텔에서 짧게는 하루 길게는 몇일을 머물렀습니다. 그들은 내가 멤버쉽일 경우 과거 투숙 기록으로 인해 체크인시 형식적인 인사를 합니다. 어떤 경우는 인지를 못합니다. 다만 리츠칼튼 퍼시픽근 2년만에 투숙임에도 지배인 Dasep 씨는 식당에서 알아보고 다가와 인사를 건내는 것을 보고 놀랐습니다. (저는 dasep씨를 못알아보았네요..) 2년 전에는 친척들과 투숙한 이후 금번엔 가족과 투숙이었음에도요.. 다른 호텔처럼 음식 가짓수는 많지 않으나 정갈하며 꼭 필요한 음식이 콜드 푸드와 핫 푸드에 비치되어 있습니다. 아침 점심 저녁 사이 사이에 간식도 있어 거주하면서 호텔에서 지내기엔 최고입니다. 또한 몰도 연결되어 차가 막히는 자카르타에서 밖에 나가지 않고 모든 것을 원스탑으로 할 수 있는 장점도 있습니다. 자카르타에서 머물 호탤을 찾는다변 리츠 칼튼 퍼시픽 플레이스가 최고의 선택 중 하나가 될 것이다

What a fantastic stay. Room - spacious, clean, contemporary and comfortable. I appreciate the generous number of hangers in the closet. It’s thoughtful and very unlike some hotels that do not give you enough, either to save costs or to prevent guests from stealing their hangers! So wonderful to step into the room and there was a “welcome home” sign with some cakes etc. Housekeeping leaves little handwritten notes; it’s heartwarming to see the effort they take to make you feel welcomed and comfortable. Great unblocked views from the room. Location - great, and right next to a huge shopping mall if you want somewhere to walk around. Food - stayed at the club room and they keep feeding you with a generous amount of food and drinks. Out of nowhere they served me a nicely decorated dessert with dry ice for effect - almost felt like it was my birthday (lol). Health warning - you will not starve but may put on weight! Staff - they are simply excellent. Every single staff is so warm, friendly and professional. It feels like you’ve come home (although this was the first time I stayed at this hotel). I went to the 6th floor restaurant just to check it out (to ask if I could also have my breakfast there, other than the 21st floor club room). Left after speaking to the staff for a minute. Just before I left, I asked for directions to the mall and she offered to show me the way ie go down with me to the 1st floor. I was so impressed. Staff at the Spa were also fantastic. Club room staff were excellent too. They make it a point to remember your name, they offer you assistance, they chat with you etc. Upon check out, they went down with me from the 21st floor to the ground floor and saw that I boarded the taxi with no problem. They bade me farewell with smiles. All of this did not feel forced or artificial. So they are either really well trained (kudos to the hotel management) or the hotel has a knack for hiring the right people (kudos to the management too). Hope I didn’t miss out anyone but basically it’s the security guards, to the doormen, to the restaurant staff, housekeeping staff, front desk staff ie really everyone. Spa - wonderful and relaxing massage, I would highly recommend it. Responsive to feedback - gave feedback about rattling of the air conditioner and also gave feedback for housekeeping to do 2 things; change my pillows because there was an unpleasant smell from a previous guest(s) and do a better job cleaning the toilet bowl. Acted on the feedback promptly. Really great. Downsides? - the hotel is flanked by major roads in front and to the left so there is a perpetual hum of traffic which I could hear from the room. It’s louder at night because fewer cars mean some cars go faster. But I suppose it can’t be helped in a busy city like Jakarta. Conclusion - I’ve travelled to Jakarta countless number of times and have stayed at many of its 5-star hotels. This was my first stay at this hotel and I am a solid convert. Going forward, this will be my first choice. Highly recommended.

Spectacular rooms, spectacular service, spectacular food. Beautiful rooms, and everyone has access to the Lounge, where the daily food offerings are imaginative and tasteful -- and the staff remember one's name, one's favorite beverage, and takes the time to smile and engage everyone in conversation. What an amazing place to stay, and incredible value for the money.

Thank you for service Excellent. Especially for Mas Agus dan Mas Danu from Banquet team. We are very impressed. The foods are delicious. The function room and all ameties are complete. All staffs very friendly and helpfull and fast response. Thank youuuuuu