The David Citadel Hotel

We have stayed at David Citadel several times in the past but never have we had such a poor experience. The rooms we stayed in were fine and clean. However, the service was horrible. Beginning on Friday at 1pm we stopped by the front desk to get our shabbos keys. They were not yet ready and were told to return in an hour. We came back at 2, 3 and 3:45 AND THEY STILL WERE NOT AVAILABLE. I asked them for masking tape to prevent the doors from locking but they had run out because evidently, many keys were unavailable. I then had to run out and try to buy tope which was almost impossible on Friday afternoon. So I ended up buying surgical tape at a pharmacy. They still billed me for 2 keys that I never picked up but they removed the charge from the bill when I complained. Worse than that, was the experience we had at the 2 Shabbat meals in the hotel. We met with the maitre de on Thursday and asked to be seated in a certain location in the dining room. Not only was this request ignored, but our family was seated outside the dining area in the lounge. 4 of us were seated on couches which were so low that our heads barely reached the top of the table. The table was set for only 4 people. There was no salt or rolls or Challah on the table. There were no glasses or wine. From the time we were seated until the time we left, not one waiter or busboy came to the table. We ended up sharing wine with another table and took rolls off the buffet. There was no one to remove any of the dirty dishes so we ended up collecting our plates ourselves and piling up the dishes on the lounge piano next to our table. By the time we finished dinner and left, the dirty dishes were still piled next to us on the piano and piano bench, which was a disgusting view while eating. The following day, we had lunch served again in the hotel. The service was only slightly better and we still had to borrow glasses and utensils from a vacant table. However, what was even more disturbing was that there was a table of 20 guests next to us, who had hired 4 professional singers, who were singing loudly non-stop from the beginning of the meal to the end, to the extent that people in the dining room were unable to hear each other converse. Many people complained but nothing was done. That table acted as if they were the only ones in the dining room and were totally inconsiderate of everyone else present. The hotal should not have permitted this from the beginning! The hotel charges exorbitant prices for these meals and the service and lack of respect for their guests was worse than a fast food restaurant. During these trying times in Israel I thought the hotel would be more appreciative of their guests. I was obviously wrong!

We are a conservative Jewish family who have been coming to this hotel every year for over 10 years, and we have been very happy with the friendliness of the staff at this hotel. Every morning was a beautiful morning and a delicious breakfast with the wonderful waiters Atta, Saeed, and Samer and others and even at the reception everything was wonderful. This was the best hotel in Jerusalem for conservative Jewish families, but it is no longer the same, and it is not our choice nor the hotel that we will recommend to friends, and this is the second time we have been disappointed. We had a wonderful dinner, and the dining room manager was a wonderful person. Samer he helped us change the table to a better table and we were enjoying our dinner until a family came unfortunately we found out that they were Jewish the girls were half naked and it turned out that this is a manager who works at the hotel his name is Kobi Goodman if I am not mistaken we hope this will help things get back to normal next time because this hotel is the choice of most conservative families

Amazing hotel, excellent location, delicious breakfast and fantastic staff especially Said our waiter who kept me in coffee! The pool has an incredible view, sun shades, and a delicious snack bar. The rooms are spacious and comfortable. USB chargers were available. Nespresso machines, pods, and tea were in the room as well as a mini fridge. The bathroom was beautiful - it had a separate tub and shower with excellent water pressure.

Had a lovely stay at the hotel in September. The staff is much more friendly, accommodating and aiming to please than in previous visits. The room was lovely with a nice balcony to watch the old city from. The room was comfortable and. the bathroom clean and spacious. The gym is well maintained and well equipped. A special thank you to Samar, breakfast wait staff, for taking the time to teach me the tricks of coffee making. Breakfast was delicious with something to please everybody. Finally, Eviator from the concierge department was helpful in making touring arrangements. Overall, would be glad to return on next visit.

Beautiful hotel in a superb location just across the Mamilla open mall and the old city of Jerusalem. The hotel had with a lovely pool overlooking the ancient city. We actually booked through the hotel reservation which was very nice and efficient (Thanks to Ms. Yael!). I celebrated my birthday and had a lovely surprise waiting in the room which was really nice! Breakfast was amazing with a huge collection and service was efficient. We took also Friday dinner which was also rich and very diverse. One strange thing was that during breakfast and dinner in the main food hall it was easy to receive Gluten-Free bread, but when sitting at the lobby restaurant or ordering room-service we were told it was not available which i could not understand why. The pool was lovely and clean and overlooking the old city. The Gym was well equipped and in excellent shape. The room we received was on the 10th (top) floor which has a lovely view over the pool and the old city. It was spacious with all necessary amenities (lovely Bulgari soaps!). It had a seating area and 2 TV's one towards the bed and one towards the Sofa (clever!). There was a nice balcony with a table and seating for 2. The living area sofa looked a bit dated but was comfortable and everything was clean and spotless. The bed itself was VERY comfortable - not too soft as it should be. There was also a TV in the bathroom which did not work but a call to maintenance fixed it quickly. Check in and checkout were quick and easy for us and the indoor parking was complimentary which is a great bonus. All in all a great stay and would be happy to come back!