Mamilla Hotel

Beautiful hotel in a great location. Tony did a wonderful job of keeping the room clean and stocked (love the Bvlgari body lotion). The breakfast buffet is incredible and all the staff are very accommodating. Love the sleek contemporary decor.

The service was impeccable from the beginning. MARK!! The manager of the front desk was great. Shout out to the Resturant recommendation Mark made at Chakra…amazing French Onion soup! The location was amazing and you could see the back of the wailing wall from our window! Amazing!!

Our stay at the Mamilla Hotel in Jerusalem was unforgettable. Mark at the front desk truly made our experience special with his warm welcome, thoughtful compliments, and exceptional service. He even arranged a reservation for us at an amazing restaurant within walking distance, which became a highlight of our trip. The rooms were stylish and comfortable, with breathtaking views of the city. The rooftop restaurant and breakfast buffet were incredible, and the spa offered the perfect way to relax after exploring. With its prime location near the Old City and the outstanding service we received, especially from Mark, we can’t wait to return to the Mamilla Hotel. Mark alone is reason enough to come back!

Spent a wonderful Shabbat/Saturday with my mother at the Mamila Hotel; we enjoyed the food and the overall spirit, the staff were all extremely welcoming and generous especially Chamra (חמרה) the receptionist who tried above and beyond to satisfy our needs.

Our stay at Mamilla was elevated by 7 standout staff members: Mohammad at the front desk, Laila, who served us during breakfast, and Kamal, the Breakfast Resturant Manager, and Junaton, Idy, Mohamad, and Ebedat who cleaned our rooms. Even before we arrived at Mamilla, Mohamad was in contact to make sure that everything ran smoothly. My husband is handicapped and getting around is not so simple. Mohammad was texting us to ensure the travel from TLV to Jerusalem was smooth, and had men waiting when we got there to help my husband out of the van we travelled in. Additionally, we were cutting it close to Shabbat on Friday. Even tho it was such short notice, Mohammad dedicated his time that instant to help us figure out travel plans, calling different agencies and brainstorming ideas. He recommended a type of golf car that can go into the old city to help ensure my husband got there smoothly and in time for Shabbat. Additionally, he always made sure to check in with us during our stay and genuinely cared to hear about any concerns or feedback. Additionally, He helped get us in and out of building to the mall so we didn’t have to maneuver hills (handicap lift). One day we slept late and missed housekeeping. We called at 9 pm with low expectations. To our surprise, housekeeping came within in an hour to clean the room. Moreover, everyday the maids were extremely thorough. In addition to cleaning our rooms, one night, she even stopped by to ask if we needed anything extra (is; towels, lotions, water, etc.). Specifically, Junaton, Idy, Mohamad, and Ebedat were excellent and so willing to help & go the extra mile. They did such a good job cleaning the rooms and making sure we had everything we needed. Laila, who served us for breakfast, always greeted us with the warmest smile. When we would arrive, she would immediately ask us what we wanted to drink and even brought us our omelets from the kitchen. When my husband was not feeling well, they were so accommodating and gave us to go containers (even tho they technically are not allowed to do that). her kindness, attention to detail, and genuine care made breakfast and our day start off with an extra boost of joy. Kamals hospitality and going the extra mile was evident in every interaction. He ensured that we felt cared for, consistently going above and beyond to accommodate requests and maintain a flawless dining experience. Superstar Staff at Mamilla!