Waldorf Astoria Jerusalem

The only International Hotel with International Level Standard in all Israel . The crew are amazing. I must said is the only hotel with customer experience service in Israel. Veronica the hostess is so kindly also Dvora and Ahmed Ayyad Dry Martin it’s a Yeahhh! Customer experience service approved!!! Martin Ritzer

I stayed here while I was visiting the Old City. Perfect location to walk to the Jaffa Gate and visit the historical biblical sites: Church of the Holy Sepulcher, the Western Wall etc. there is a mall type walking street, Mamilla St that has plenty of shopping and dining. The hotel has two restaurants, a spa and the room was clean and comfortable.

Completed my 15th visit to the dazzling Waldorf Astoria Jerusalem. Thank you Ihab, the Front Office Manager who was responding to my emails late at night asking how he can assist us during our stay. During my check-in, Alexi from the front desk did not stop searching until he found the perfect room. And thanks to Rami, Assem, Siham, Karim from the front office. Amazing how Avner, the General Manager and Ameer, the Director of Operations don’t hide in their offices. Rather, they can both be easily found in the hotel lobby or dining room always ready to assist the hotel guests in any way possible. Maamoon, the outstanding Maitre d’hotel is a treasure. Maamoon is available from early morning until late at night working hard to please the Waldorf Astoria Jerusalem guests. And he has a great staff, including the waiter Hanna who goes above and beyond. And Sumaya who remembered exactly where we like to sit and our special food requests. And Wissam, the master of drinks who just introduced new yummy smoothies (containing passion fruit) for breakfast. Maxim and Mani were happy to assist with custom requests. No doubt we will return very soon, as the Waldorf Astoria Jerusalem feels like our second home.

This message was sent to the hotel restaurant on Friday May 3 but of course without response.... I am Mr MARX, I am very disappointed as I booked for afternoon tea today Thursday May 2nd at 15h30 and you are asking me for a confirmation this morning May 2nd. I do it. When I arrived at your hotel, the waiter told me that there was no afternoon tea today. No one informed me of this fact despite the fact that when perform the booking I have clearly indicated AFTERNOON TEA I was so worried because it was a surprise for my wife's birthday! ! Francis MARX

My wife and I stayed at the Waldorf Jerusalem for 3 days in July. We had a beautiful room with a nice terrace. Upon arrival we were warmly greeted at the front desk by Azmi and Malik. Breakfast at the hotel was amazing. Special thanks tor servers Lupna and Elka, as well as the Maître d Shaked. Friday night dinner was wonderful, and thanks to the Dining room manage Mahmood, and Our server Taima. Special shout out to the Concierge, Daniel All in all, a great stay, in a great location, and we will be returning soon