Inn On The Twenty

Beautiful Inn, excellent staff, and an outstanding experience! We have traveled to the Niagara Benchlands area for several years, but this was our first experience at the "Inn on the Twenty", and we definitely will be back. The Inn's rooms are beautiful and inviting, the hotel staff is friendly and accommodating, and the restaurant staff, food, and service were outstanding! We will definitely be returning for several more stays to this Inn, since we really enjoy the area and its surrounding amenities and wonderful wineries.

We were very excited about booking the Inn On The Twenty for our anniversary. The location allows you to explore many wine regions and several good restaurants. The hotel itself appeared very nice however, compared to other nice hotels or inns, I did not find the customer service lived up to expectation. The Front desk staff was not overly helpful (I had discussed that our wi-fi had not worked for the entirety of our trip, and the person in front of me in line also discussed that they had no hot water and I confirmed with the patron after). The front desk staff seemed more annoyed with these concerns/complaints rather than addressing or rectifying them. The unit itself was a nice loft unit with 1 bedroom with cozy bedding. The main floor had a washroom and living space. We were happy with the space, but would have rathered improved customer service in comparison to the increased space in the hotel room.

Nothing to complain about here, rooms are lovely, beds comfy, hot strong showers, food delicious, spa services fabulous, staff friendly and caring. And of course the beautiful Niagara area has fabulous wine and much more to experience so we will return!

From the minute we walked in the hotel it was filled with staff that were extremely professional and very helpful You could tell it would be a nice stay as the main reception floor was spotless…..then we were led to a Beautiful room very clean in fact spotless…extremely comfortable…..would stay here again for sure w

We has the greatest weekend getaway staying here. The service was exceptionnel. Our room was just beautiful fireplace and jetted tub. Even the little goodies left for us with a noté welcoming us back as we had our wedding here à couple years ago. Our personal coneirge was there for us at anytime we needed anything. We were surprised to à beautiful rose and turn down service when we returned after dinner. Little touches made this getaway even more romantic. We had room service for our breakfast pkg and it was all hot and delicious. We took advantage to having a couplés pédicure to finish off Our stay at the spa!! Which was juwt lovely the staff very friendly and we had such a relaxing time sitting infront of the fireplace in the relaxation lounge enjoying à drink after our pedicures. Highly Highly recommend this as a Romantic Getaway close to home!!!!