The Westin Maui Resort & Spa, Ka'anapali

We came here with our two kids (7 and 9) and although there are nice elements to this hotel, we will never stay here again. The pros are that the ponds and pools are beautiful and well-maintained. There are gorgeous views along the boardwalk and the beach is perfection. Definitely the best aspects of the resort. On the other hand, the service is average at best. At check-in, the hosts seemed unhappy to be there and you feel like another cog in the assembly line. I get this happens at hotels but for this price point, this shouldn't be happening. We woke up around 5 am every morning to delivery trucks beeping as they were delivering product to Whaler's Village (right next door). We brought it up to the front desk and she just stared at me awkwardly. I then later check reviews online only to see its a common problem. If you are looking for a quiet and laid-back Hawaii experience, this is not your place. Once you exit elevator, it feels like you're in a busy shopping mall back in the states. There are people everywhere with long lines for just a simple coffee. Again, I get certain hotels are like this and that's fine. But if rooms are *starting* at $700-$800/night, you better be delivering. Crowds are common, especially in touristy places, but then your service should be top-notch since that can be controlled.

We have stayed on Maui several times. This was our first stay at the Westin. Resort on Ka’anapali beach. The location was great! It’s right on the beach, with a couple nice pools. Our room was lovely, with beach views. Service throughout was excellent. I loved being right next to Whalers Village, with the great dining options there, and plenty of shops.

Excellent staff, beautiful rooms and amazing amenities. This is a five star resort. We made a couples trip to Maui the week prior to Christmas in December 2024. This was our first time in Maui and we are so grateful that we selected this property. As a Marriott Bonvoy Lifetime gold member we were able to upgrade our room to a premium ocean view and it was worth the additional cost. We were surprised and very impressed with how friendly the staff were and how accommodating they were to our needs. The poolside bars and restaurant dining facilities were impeccable, and the food and drinks were excellent. On the last night of our stay, we participated in the luau festival at the Westin, and the show was incredible. It was professionally choreographed and full of adventure. The luau buffet was top-notch as well as the included cocktails. I hope that we can fit a trip back to the Westin Kaanapali resort and spa again next year.

Expensive!! Food is outrageous on-site, but it is Hawaii. Bed was good, shower was good. Westin has a good reputation and this hotel certainly lives up to that. Pet peeves? Don't post a deck chair policy all over the place and then don't have it implemented. Hire someone other than teenager girls to walk around (we only saw one twice in 6 days and we spent a lot of our time at the pool!). Good grief. Late checkout policy SUCKS. As a Bonvoy member, I called ahead and requested a late checkout at 2, as a result of an email I received from Bonvoy. The lady took my info and added it to my reservation. Got here and was told I have to check on our leave date. Tried again the night before so we could make plans...nope. On the day we were checking out, we were told they could move it to noon but after that it was $100 per hour. NEVER HEARD of that before, even though we'd asked about it THREE other times.

I am giving a 1 star review to this hotel due to service (or lack off) provided by the hotel staff. The check-in took more than an hour because there was only 1 person working the front desk at 5 PM (when the regular check in time is 4pm). Same experience when trying to get towels. The towel rack is supposed to close at 6pm, but they were closed at 5:45pm. Once you head to the concierge for the towels, they tell you that they can’t help you and that you need to talk to front desk. Poole are open until 10pm, but you can’t get towels post 5:45pm or even earlier depending on the mood of the staff. We had the same issue with the hotel staff across the board, its restaurant staff, concierge , front desk or anyone at the hotel.