The Westin Maui Resort & Spa, Ka'anapali

I have been coming to this hotel for many years. First time I was a teenager and it was the Maui Surf. We haven’t been in five years and were absolutely happy with our stay. Even watched whales from our room! The staff is gracious, friendly and helpful.

The perfect retreat. Elegant, clean & upscale. The Westin is a beautiful property, excellently maintained with attentive staff. The only drawback is that the adults only area is FULL of families and small kids. Many people informed the staff of the constant disruptions but nothing was done. Not the peaceful getaway we were hoping for.

Not sure how I feel about our trip with our family of seven. We got to the resort super late because we had 2 delayed flights. My husband is a Platinum-soon to be Titanium- Marriott Bonvoy Elite member. We had requested 2 connected rooms or at least close”. We got rooms on the 7th and 11th. Typically we get nice upgrades like a Partial or Full ocean view room-but nope, they don’t do that here. At check-in, I asked if there’s a lounge with coffee/etc. like other Marriott properties and she insisted that they don’t have that here. Typically we get access to a lounge with quick bites, but nope I was told they don’t have that here. They told me to keep coming back and trying. I was relentless and kept coming back to ask for a better room. Finally 2 days later we were able to snag an ocean view room (should be called half/partial ocean view) in the Ho’okupa tower (for a hefty difference in price) which is the only tower that has access to the Lanai lounge that I had no idea about. The Lanai lounge has small bites for breakfast and dinner and snacks/coffee/drinks throughout the day. I’m kind of annoyed by the treatment we got at this resort. Since we had 2 rooms, some of us were excluded from the Lanai because we didn’t have the other room in the Ho’okupa tower. This is not what we are used to at all. I understand the hotel was at capacity but we reserved back in September. Treatment was completely unfair and not typical for Marriott Bonvoy. They sometimes made us feel completely inadequate. As far as the hotel itself, it’s okay. Rooms are nice, not the best we’ve stayed at. There’s a Mahele Market for coffee and breakfast items. Whaler’s village is next door which has tons of shops, some restaurants, and nice to walk at night. We have also stayed at the Maui Ocean Na’nea villas and I’d say that this resort has more dining options nearby and better pools. Not sure I’d stay here again after the treatment we received. Next time we will stay somewhere in Wailea!

This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while my uber driver was trying to speak to the manger and hand her phone to her she refused to touch anything from my uber driver. They are completely rude to guests and have no accountability or manners when dealing with one. I have gone down to the front desk multiple times and each time the person behind the desk was even worse than the last. Tell me how you charge so much money without having any hospitality? I would never stay here again not if you paid me.

This place is gorgeous from the moment you walk through the entrance. So many pool options, beach right out the property walkway, comfortable beds. Rooms a little tight and of course everything is overpriced but this is really the best resort we have been to in awhile for families. Slides, caves, basketball hoop, water area for kids! So fun! Must visit as it’s also right next to whalers village for shopping