Turtle Bay Resort

This hotel is beautiful. The waves and views are stunning. The area is unbelievable with amazing beaches all along the North coast of Oahu. The rooms are spacious and clean and the beds soooo comfortable. The restaurants were all great and we thoroughly enjoyed our stay.

We decided to stay at Turtle Bay to be more in a more relaxed part of Oahu, away from the hustle and bustle of Honolulu. Turtle bay did not disappoint! The entire resort is immaculately maintained, and there's always something to do. There are several onsite dining options. However, if you're looking for something more affordable, the kahuku sugar mill (food trucks) and haleiwa are short drives away. During our stay, I ran into some issues with the self-service washer/dryer. However, the housekeeping staff went out of their way to ensure I was taken care of and that my laundry was done. I cannot recommend this hotel enough!

This is our first stay since the rebranding of Ritz Carlton. We have stayed 3 times when it was known only as Turtle Bay over the last few years. Beautiful property and amenities on site however the staff communication and knowledge is lacking. Office, pool, check in staff are not very friendly and did not aim to fix problems. It seemed like this on our last stay however we were hopeful with the rebranding that service would improve. This was not the case. After multiple attempts to speak to management , who is either not on property or out office for days at a time , it seems like staff tend to pass the buck until guests check out. Definitely not up to Ritz Carlton service standards compared to other properties.

We spent 4 nights here before meeting our travel group for WWII History trip in Honolulu. I booked here because we wanted to be far from the traffic and crowds of Waikiki and we enjoyed our stay. The setting is amazing ….beautiful undeveloped coastline as far as the eye can see. Lots of trails for walking or bike riding. The resort is huge and we were lucky that it wasn’t fully booked and didn’t feel crowded. Never a problem getting lounge chairs at the pool. We had an ocean front king room in the south wing …great balcony overlooking the pool and ocean, comfortable bed, plenty of storage. Clean and daily housekeeping. We paid for Ocean Club Access and enjoyed access to the lounge and daily breakfast and lunch spreads ….and a before dinner glass of wine. We ate in all the onsite restaurants ….pricey as to be expected but food and service was good. All in all a relaxing 4 days!

We visited the beach as part of an island tour and this is where we stopped to snorkel. The staff who were manning the beach stand were quite rude and lacking any type of customer service. I asked if there was any locker rentals and they said no and that the beach is "mostly safe". So I said if someone steals my cash it's oh well? And they responded yes. For a Ritz Carlton I would expect more. It would also be a very easy money maker. I also scratched my leg on a reef and it was bleeding. All they could offer me was 3 band-aids. No alcohol wipes or kleenex. Had to go to the washroom for toilet paper.... the bathrooms had alot left to be desired. Multiple tours stop here and a few of us were baffled at the lack of stalls and how gross they were.