Four Seasons Resort Hualalai

We just spent five incredible days at the resort!! I can't say enough positive things about the beautiful room, the fabulous pools, the unique experience snorkeling at King's Pond, the amazing food at all of the restaurants, etc.  - the property is absolutely incredible, BUT it's the service team that truly makes this resort magical!  I communicated with the concierge team prior to arrival. Their responses were swift and thorough. They exceeded all of my expectations. I highly recommend booking excursions through the concierge team (there is no upcharge). I researched excursions and hikes prior to our trip, but in the end, I decided to rely on the Four Seasons team, and I am so thankful I did. Our hikes were amazing, and the night snorkel with the manta rays was one of the best experiences of my life. The helicopter tour of the island that the team planned was perfect. The team helped me with restaurant reservations before and after checking in. Their advice and attention was above and beyond what I have experienced at other Four Seasons resorts or other 5-star resorts. This resort team nailed it!! I'd like to give a big shout out to Jalen (truly amazing from booking to check out!! His team helped me with dietary issues in ways that other hotels have not, his team responded to every request and was SO helpful)  and Iwalani (she helped with excursions and so many other details to make the trip special). When we ran into some difficulties with noise from corporate parties near our room, they addressed the issue fully, and I could tell they truly cared about our experience. Juan David also was present and let us know that he cared about our experience and was committed to making the resort the best possible Four Seasons experience.  Before I booked our trip, I considered the Rosemont property next door. I spent time on that property because I am a runner and was able to run through the property and explore its offerings. I am so thankful we chose the Four Seasons. In my opinion, the Four Seasons property is in a league of its own on the island. Rosemont is very spread out. Most people needed bikes to travel from the bungalow to the pools and beach. The beach area wasn't as pretty. The Four Seasons has several great beach areas. We saw lots of sea turtles, and we were able to enjoy the waters. It has a gorgeous beach walk that I could run. We also had dinner at Canoe House because the reviews were great. It was a wonderful experience, but the restaurants at the Four Seasons were similarly priced, and we enjoyed the food more without having to leave the property.    My only feedback to the Four Seasons is to alert guests if there are corporate parties or events that might impact their stays so that guests can adjust their room location preference according to their needs. I gave this feedback on sight to Jalen, and he was AMAZINGLY receptive.  I also highly recommend Kona in January!! The whales were everywhere! We had a fabulous experience and can't wait to go back!!

We have been to this resort a couple times a year since it opened. It continues to be outstanding in every way. It is a beautiful resort, and the staff continue to provide outstanding service. Many of the clientele are repeat customers and the staff have come to know them. It is not another "high rise" hotel, and the layout with various pools and facilities are great for families. Our kids and grandkids also come here when they have a chance.

As expected, a superb hotel experience. Occupancy was low and due to our preferred perks booking, they upgraded us to an ocean view room. The service at this hotel is consistently five star. Staff know your name and preferences- they go out of your way to make your vacation sublime. We were in a party of seven with three rooms booked— consistent service for all of us! One thing I wish that I knew- there is peripheral noise from other rooms. We constantly heard babies crying in the early morning- not exactly what I want to hear while on vacation. It is not a quiet hotel despite it only being two stories. Additionally- the window treatments are not anywhere near blackout levels! Bring a nodpod or other eye covering (they also supply eye shades at this hotel) These are not reasons not to visit but just be aware! The proximity to the beach, pools, and the overall four seasons service are the best reasons to visit here!! This is a one of a kind property! Love and appreciate the staff including Liz at the front desk and Micah at the valet. Mahalo! Can’t wait to return.

Great beach with easy parking at the resort. Plenty of space and trees to hide under. Waters are quiet, plenty of fish to see, no currents, but rocky almost everywhere. Free restrooms and showers available by the entrance next to the parking lot.

When our family checked in at this resort, no one communicated that a half-day pop-up event would take place directly in front of our room’s lanai—blocking our ocean view, overriding our room’s privacy, and drowning out the ambient waves. Thus, we were stunned one afternoon, after 5+ hours outdoors, to discover our view of the ocean replaced with a bright orange tent, orange signage, and other brand promotion. There was no chance of relaxing while hearing the waves, or even spending some quality time together, because the event was blaring music over loudspeakers. No chance of escaping the resort’s crowds or enjoying some privacy, because our private space was now an event space. People kept inadvertently peering in at us, making us deeply uncomfortable. When I called the front desk, I was told the pop-up would last four hours. The Four Seasons manager suggested we spend the rest of the day away from our room (a room for which we were paying a luxury price tag), directing us to the pool or spa. I explained that these options wouldn’t work for us, as we have a child and were all needing a break from the sun. The manager then had zero solutions, asking to call me back later. I subsequently wasted almost two hours of my afternoon on several calls with her and another staffer before someone moved the tent—first just farther down the lawn but still directly blocking our view of the ocean, and then finally, to one side. Violating guests’ peace and privacy for a garish brand promo was a tasteless, off-putting move by Four Seasons and, frankly, felt gross. Our family had already experienced so many customer service issues at this resort—missing necessities like conditioner and toilet paper required multiple calls to get delivered to our room; our child’s dinner order was forgotten at two different restaurants; construction and its accompanying noise and large machinery affected both family pools, as well as the beach boardwalk—but had been trying to make the best of it. Now, we were fighting simply to be able to use our room. Nothing about how we were treated said luxury or leisure. Our stay here was both stressful and exhausting, and despite being longtime guests of Four Seasons resorts, and repeat guests at this particular resort, we’re losing trust in the brand. FS Hualalai’s behavior sends a clear message: Customers are not their priority—nor are honesty or human decency.