The Ritz-Carlton, Kapalua

The best thing was the welcome to the hotel. Checkin: we were told we were upgraded due to the Amex svcs package. If the room was an upgrade it is quite sad. Lip service for sure. Room: Shower stall so small that my hair in a bun touched the wall of the shower stall. No microwave in room to warm our morning coffee. No wooden stirrers in the room so I could stir my coffee. Not enough raw sugar in the room. No slippers in the room. Boring room with no vibe. Morning restaurant: had to wait as restaurant caters to outside guests as well so we had to wait although we were staying in the hotel. Booo! ++ breakfast chef made wonderful omelettes and the staff was very nice ++Sushi bar restaurant staff are great! Restaurant menus in general to not offer enough options for people who do not eat meat or seafood. I should not have to ask what the options are every time. Pool: service very slow and unaccommodating. If we ask for a drink we don't need 3 people trying to make us walk away from svc bar. Food order never came, SLOW My take away is that this hotel is running on its perceived reputation of a 5 star hotel. It is totally not that at all. Maybe at one time it was but it is soooo not a 5 star hotel in any manner. Will never return, Four Seasons Next time!

My son and I had an AMAZING stay at this resort. The staff treated us like royalty. Everyone was kind and made us feel like family. They had special treats waiting for us to celebrate my son’s 15th birthday in our room. They go above and beyond in every way to accommodate guests. The grounds are beautiful and well kept. The rooms are clean and modern. The food and drinks are delicious. The house keeping shout out to Lisa Ray, makes sure that your room stays clean and stocked with towels and anything you may need extra. I can’t remember the breakfast hostess name, I believe, it was Claudine was so friendly and accommodating. Everyone we encountered was lovely. Our first trip to Maui was wonderful in every way. I highly recommend the Ritz Carlton if you are looking for some of the best service and memorable experiences while on vacation. Thank you Melissa and everyone we encountered for being so kind and welcoming. We will be back to paradise again soon!

I wanted to recognize the superb staff at the Ritz-Carlton Maui, Kapalua. Jon Gersonde and his excellent team helped craft a very memorable and relaxing getaway for us. The welcome amenity waiting in our room was a nice introduction to the service we would receive during our time at the resort. The breakfast buffet at Ulana Terrace was delicious. The beautifully designed pools were very peaceful, and the resort grounds are exquisitely landscaped. DT Fleming beach is an easy walk from the hotel, and Kapalua Bay Beach (with its gentle waters and phenomenal snorkeling with tons of aquatic life) is a 5-minute drive away. The Kapalua Coastal Trail is easily accessible with gorgeous vistas highlighting the area's natural beauty. Initially, we were considering staying in the Wailea area. We visited Wailea for a day and discovered that this part of Maui is a resort-heavy development which felt very busy and crowded. We were very glad we stayed in Kapalua, which has more open spaces and feels much more tranquil. We couldn't be happier with our choice to stay at the Ritz-Carlton Maui, Kapalua.

Absolutely Amazing! If you are looking to reconnect with your spouse or even yourself, this is the place. I recently wrote a review before coming after receiving rudeness from a concierge person by phone, however; management (melissa lee) reached out and apologized. Shelly Synder (concierge manger) super sweet and attentive made sure I felt welcomed and seen. I made the right decision by booking here and i definitely plan on returning back. Food and Service- 5 Stars

Big shout out to the lovely Ritz in Kapalua. The renovation from a couple of years ago has the property as beautiful as ever from when we first visited 20+ years ago. This was our fourth trip and won't be our last. In particular, Margie at the check-in/out desk gifted us with an extra-wonderful late, late check-out! With a 7 p.m. flight back to Dallas, she gave us the better part of the day to continue enjoying the resort and restaurants. It made all the difference in the world! Rather than having to be out at noon and having no place to 'live,' for hours on end, Margie extended our trip and gave us one more time to appreciate this beautiful property and their gracious staff. Also, sweet Amy at the breakfast buffet was so kind and helpful. She was so quick to provide anything we asked and went above and beyond day after day. It was a great way to start the day in such a gorgeous place. Thank you Ritz Kapalua friends--can't wait to return!