Lilianfels Blue Mountains Resort & Spa

I enjoyed my stay here. This luxurious hotel is well designed. I really liked the attractive decor in both the public areas and my room. Staff members I encountered were pleasant and helpful. My room was elegantly furnished, spacious, very clean and comfortable. It had all the features one expects in a five star hotel. I slept well. There was a bath in the large bathroom. I had an excellent dinner at Echoes, which is next door to Lillianfels. The hotel has a great location. I used the basement parking area. I only have quite minor criticisms. The doona on my bed was a bit too small. As is all too common these days, it had no top sheet. Although I got to the buffet breakfast shortly after it opened, I had to wait about 10 minutes for the eggs to appear.

Located 5 minuets away from the 3 Sisters Peak, Lilianfels is a timeless hotel to stay at. The decor of a country side manor house fits perfectly within the Blue Mountains and it is the sort of hotel that could become a family favourite. They have activities for everyone with a tennis court, 2 swimming pools, access to many hikes, and a spa. We thought the hotel was fabulous and particularly loved the restaurants in partnership with the hotel. The staff were very friendly and hard working but for a 5 star hotel, we felt that they were understaffed. This was evident as the outdoor swimming pools towels where rarely restocked and service for food/drinks there was very slow. Potentially they needed a member of staff on the pool at all times? Furthermore at breakfast often you would be waiting a while to be seated or for the buffet to be restocked. This did't take away from our experience and we would still return but could be a consideration for management as to enhance others experiences.

Spent 3 days in the Blue Mountains in this extremely comfortable hotel. Great facilities and great food. Two lovely pools with the outdoor pool set in very attractive gardens. Rooms were well equipped and extremely comfortable. Excellent service all round. Thoroughly recommend as a base for the Blue Mountains. It’s right in amongst it. Thank you.

It’s unfathomable that they call themselves a five star resort (and charge $350 a night to boot). The rooms are old and smelly. There wasn’t even a table at the room to sit at. The bed was incredibly uncomfortable and squeaky. The bathrooms have mold. The doors are rusty. The staff in the front desk are unhelpful.

The high tea was tremendous, well presented and freshly prepared. The scones were sooo fluffy and warm. The sweet treats were delicious too, especially the lemon meringue pie. The hot chocolate was very tasty and there was a good selection of teas / coffees. Lovely setting and they had the fire on which was appreciated on a dreary day. Service was good, if a little slow at times.