Baker's Cay Resort Key Largo, Curio Collection by Hilton

Prompt and excellent service Smiling staff Beautiful resort Great facilities Loved the SUPs, kayaks, boats, jet skis Resort grounds lovely with quiet and private nooks Lots of food facilities throughout Many activities Highly recommend this beautiful place

We had a lovely stay in a Hammock Room overlooking the sea. At in the Dry Rocks twice which was very nice. Service was cheery and efficient. Great library area, pool table and the beach provided paddle boards within the resort fee. Unusually the coffee machine provided English breakfast tea so we were delighted.

Tanisha was fabulous very friendly and pleasant. We’re looking forward to coming back. We had a table by the water. The food was great, beautiful views, friendly atmosphere amazing bottomless mimosas. The weather was wonderful celebrating my birthday.

While we were excited about our stay with our young adult children for New Year's, we will NOT return and cannot recommend. Very disappointed in Baker's Cay. We had two connecting rooms (as a family of 5) in the hammock wing. Upon arrival, the front desk seemed annoyed but got us checked in. Immediately after opening the door, we realized the A/C did not work in one room. Had to call maintenance before we even unpacked. They arrived quickly and said they fixed the issue. Went out to dinner and upon return it was obvious it was not working. Kept the adjoining door open. The following day, even after requesting maintenance on numerous occasions, they did not arrive. No one cleaned room (included this in our texts) or looked at A/C despite repeated requests. For what we paid, this was ridiculous. It was not until after 9pm that we had someone look at A/C, determine it could not be fixed, and offer to put part of our group in another room. This was after we returned for an awful dinner at Calusa on NYE. We had two adjoining rooms so this did not work as their was no attempt to accommodate our family. Brought an industrial fan in, which, while quite loud, provided some relief. VERY disappointed in our New Year's Even dinner at Calusa. Service was AWFUL despite having made reservations months prior. We were seated by the front desk, in the midst of chaos. Our group of 5 never got a chance to order a cocktail, had to flag down someone to order dinner, waited and then had to flag someone down to ask where our food was. Some of us left after eating due to lack of service and no one seemed to care. They likely would not have noticed but my husband stayed to pay the bill. Of course, as soon as most of us left, someone approached him with the bill. What we thought would be a fun night with our adult children was TERRIBLE. On New Year's Day, they came AGAIN to look at A/C (after repeated texts AGAIN to do so) and again offered another room for part of our group (one room), but again, we were checking out the next day so it did not matter. Despite completing an online survey asking for follow-up, no contact by management and no attempt to reimburse any part of the stay. We stayed on the Hammock side which was definitely quieter and worth it as we could not have gotten chairs on the main beach but did on the shady quiet side. Will not return and very disappointed in our New Year's stay.

We've had the most relaxing and rejuvenating time at Baker's Cay. The unbeatable views, stunning water, fresh food, drinks, and various complimentary activities are superb. However, what makes this trip so memorable is the staff. Tashana and Andito are two that stood out as both consummate professionals and yet such warm, welcoming people. We were able to begin and finish each day by connecting with our new and cherished friends. We are already excited to return.