Hyatt Centric Key West Resort & Spa

Perfect location, had a very relaxing trip, loved the turtles! Wife and I highly recommend. Easy walk to all of the best parts of key west while still giving you some buffer from the large swathes of tourists who come out for Mallory sunsets. Thanks to the staff for making our trip so memorable

This is a wonderfully hotel situated in the perfect location. The staff is responsive and very helpful. Housecleaning does a wonderful job - loved the ability to text and request am or pm for the room to be cleaned. Great drinks at the bar. Only big issue - pool is freezing. We wish it was heated because the kids were using the hot tub as their mini pool!

We had an incredible experience at the Hyatt Centric Resort in Key West, from the moment we arrived until our final day. Our room was perfect with a great balcony overlooking the pool and ocean, the bed and pillows were super comfortable and the housekeeping staff kept the place immaculate. We spent days in the sun at the pool, made great use of the fitness room, and enjoyed fantastic breakfasts at Four Flamingo's. This was my first trip to Key West and the Hyatt's location was absolutely perfect for visiting Old Town. The hotel has lots of amenities and a great staff!

Stayed at this property with my daughter for a quick getaway. The location is amazing, on the water, right in old town. The staff are lovely. We were checked in promptly and our room was ready. There was no "doorman" to offer assistance with luggage. There was no overview of the property/amenities/area upon checking. They do have a chilled water machine in the lobby, which is a nice touch. The property is very old and the rooms need updating. They have individual old AC units which are very noisy. There are metal lamps on the headboard that are rusting. The outlets on those don't work. Our room only had 2 hooks in the bathroom, so it is challenging to hang your towels up to dry. Our room was clean and the beds were comfortable. The website states that the pool was heated. Though the weather was beautiful (79 avg and sunny), the pool was very cold. Though there were guests around the pool, no one was swimming because the water was too cold. In addition, the website says there is a beach. This is somewhat of a misrepresentation. There is a very small area of sand that is roped off with beach chairs. There really is not a beach. The adjacent hotels have roped off swim areas in the ocean (Pier House). This property does not. Lastly, we ordered food twice from the pool bar. Once we ordered a fruit plate. It was $19 and it was not edible. The fruit was not ripe/fresh. The other time we ordered chicken tenders and fries. The fries were undercooked and the tenders were very processed/likely from freezer. I do not recommend eating there. As other reviews said, this property is not worth the high price tag + the $58/day resort fee, as I really would not consider it a "resort."

Worst vacation ever. We had the a demon AC unit that screamed all night. When we complained we were told the AC unit was fine but we could have ear plugs....not an acceptable solution! We were offered Hyatt points as a solution for our unhappiness. However, I can't imagine staying in another Hyatt. They already ruined one vacation