Parrot Key Hotel & Villas

IF you have mobility issues call and ask about elevators ,if there is one that services your room.I had hip surgery two months ago and having knee surgery in a few days .when I checked for accessibility it clearly said there were elevators , there was not .the stairs were so steep (two flights) that I would guess they dont follow current building code. Thinking management would understand i called the front desk,they said i would still have to pay 794 dollars whether Ii stayed or not .I was really shocked that when i pointed out the note that yes they had elevators listed on web site ,they still took my money. spoke to a woman two days later ,she finally called back after 3 calls. said yeah sorry its policy. she didnt sound sorry. they had offered us a room the size of a postage stamp,we refused it.we were out of the room in an hour or less , once we caught our breath and then waited for the kid to take our bags down,,he was out of breath too! If we were told we would not get money back i would have stayed in the small tiny room .It was their mistake,not OURS.they should be ashamed of themselves for being anti customer.The customer apparently is never right and unimportant to whoever the woman I spoke with. i dont have 800 dollars that i dont need.they were very unreasonable ,dont stay there.Room was not worth more than 200 Hundred tops.

This was the perfect vacation stay for our family of 5. We stayed in the 3 bedroom villa and everyone had their own bed and plenty of space. The upstairs living room was great for evenings to play games and watch TV. We found the decor to be beachy chic and everything was very clean. There are 4 pools that are nicely warmed and we never had trouble finding a lounge chair. The on site restaurant was perfect for breakfast or lunch or dinner. We had a rental car and found the valet super easy and the guys were always friendly and got our car quickly. We found parking to be easy in town as there are many parking garages and pay lots. We went to Smathers Beach one afternoon on the hotel shuttle and wished we had known earlier how easy that was AND that as a guest of the hotel you are provided with free lounge chairs and towels at the beach. We had a wonderful afternoon at the beach. (If you want an umbrella you can pay $20.) Loved that you can walk to Walgreens next door for whatever you need or forgot to bring. And that across the street can walk to Five Guys, Dominos, IHOP and others if you need a quick something. I would definitely come back to the Parrot Key and highly recommend.

The location and staff were wonderful! Rooms were awesome and clean! We were offered a complimentary room upgrade and it made our trip that much more amazing! The sandy area at the back of the property was nice and relaxing and the swings were great for watching the sunset!

Furniture is getting old. Drawers not working for example. Surprised no desk on 2nd floor. Carpets also getting worn. Ask for cleaning service but never showed. Nightstand outlets didn't work. TV didn't connect the first night. Staff was friendly.

The grounds are lovely and the villas are surprisingly large. We stayed in a Key West style, 3 story, villa. It offered 2 large bedrooms, 2 full bathrooms and a living room . The accommodations and the manicured tropical grounds are definitely a 5. We had breakfast at the hotel and that was disappointing. The service was good but the food was ordinary and overpriced. I would rate this a 4.5