Parrot Key Hotel & Villas

Excellent hotel. Great location, amazing clean rooms. 4 pools to choose from. Nice restaurant and bar. Shopping and restaurants walking distance. Walgreens next door with an attached liquor store was a very nice thing to have. Water sports ( jet skis ,kayak) available on site.

Excellent resort. Service was great. Kate and Chris provided outstanding service. Food menu was limited but very good. Seafood was fresh and well prepared. Staff was pleasant and responsive. They checked with us everyday to see if there was anything we needed.

Stayed at this hotel during our holiday around Florida! Key west is such a beautiful place like no where I have ever been before. This hotel added to my wonderful trip as it was just perfect clean/modern/spacious room/fantastic pools. I can’t think of any complaints at all. The staff so helpful and the free shuttle to town is excellent and the driver gives really good guidance on the place. No doubt we will definitely be back soon :-)))

Honestly, our only regret is not spending more time using the amenities. It was constantly quiet, regularly timed shuttles available, bike racks for rentals. Some might hate that it's located across from a major shopping center but with the style of the rooms it's very convenient to have Winn-Dixie right there. Discovered the hammocks on the last day and regretted not taking more naps by the chanel in them. Morning staff is kind and knowledgeable, evening staff probably rocks too but we didn't interact with them. Grounds team does a phenomenal job cleaning up from the wind and storms each night. Resident cat is a sweetie. Meals are a bit pricey, but so is most things in key West. If you want to save on 90$ for 2 people for breakfast, hit the Denny's across the street.

We were very disappointed with our stay at this hotel. The issues began right at check-in: our room was not ready, and we had to wait 45 minutes in the lobby—without any offer of drinks or compensation for the delay. The receptionist, Ashley, made us feel unwelcome with her unfriendly and occasionally rude attitude. This level of unprofessionalism left a very poor impression on us right from the start. When the room was finally ready, we had to carry our heavy suitcases up to the first floor ourselves, as no assistance was offered. During our stay, there was no housekeeping service, and when we raised this, the only “compensation” offered was the removal of the “water fee”—a charge that was invalid to begin with and thus hardly an actual form of compensation. The so called "minibar" acts like some sort of a bugged device see pictures, never seen this before in any hotel... The only positive aspect of our stay was the valet parking team, who were friendly, helpful, and quick. Unlike the reception staff, they made us feel well taken care of. Ultimately, we were simply relieved to leave the hotel.