The Westin Hapuna Beach Resort

Unfortunately we had a very disappointing experience at the spa. The our massages started late without any explanation and my therapist, Rachel was talking the whole time so we couldn't relax. And at the end, she asked me about my phone number. I don’t why she asked. I never expected to have such an experience. We paid for that over $500!! We hope the hotel will do something to prevent other guests from having the same experience. Other than that we had great times over there. Beautiful ocean, sunsets, etc. Housekeeping always smile. We often went to Piko to get morning coffee. The employee, Dilan ?!? was very nice and kind. We felt “ Aloha” every single day!

We have stayed at the Hapuna Beach Hotel and the Mauna Kea hotel about 16 times in the past 20 years. We stayed at the Hapuna this year because the Mana Kea was under renovation. The beach, grounds and pools are beautiful. The rooms need major sprucing up. The blanket with pilling and the outdoor cushioned chair was stained and torn.. Gone are the amenities of yesteryear. No emery beards, cotton balls, and makeup remover. There were 3 bottles of shampoo, conditioner and body wash bolted to the wall. There were no china cups in the room, we had to ask for them. Everything was disposable plastic, not very eco. There was only one nightstand lamp for reading in the room. We had to ask for another one to be delivered. The maid said that the hotel had replaced the nightstand table lamp with a standing light. I pointed out that this was inadequate for reading. Not would I expected for the oceanfront room and the price. It felt like the management were letting things going in the rooms awaiting a new buyer or developer.

This is a resort. It is on a hillside. So you have to take alot of elevators. The food is terrible and so expensive. Go to waimea is your best options for food. The white sand beach was great. Your better off staying at the hapuna Beach camp ground.

Beautiful Resort, best beach in the Big Island of Hawaii. However it has poor customer service and bad hotel food. The food at the pool side grill was terrible. We were there 6 nights from 12/27-1/2/2025. We had booked 4 rooms almost 10 months earlier with loyalty points, were actually told by their staff cash customers paying in November and December had priority of better location rooms. I had also called the hotel in 8/2024 to ask if I could pay for 1 suite so all of us could get together and was told no such option existed. This is right after we had just spent 18 nights gorgeous Marriott hotels in Hong Kong Singapore, Thailand and Bali. As Marriott loyalty member for 40 years we have booked our next after Christmas family get together in Maui with a different Royal Lahaina Oceanfront cottages.

I first fell is love with this property on 2000 when we visited for Honeymoon. Christmas 2024 was our 7th visit and 2nd Christmas here - it will become an annual tradition. The hotel is stunning with large lobby that is open to the ocean! We booked this trip on points and all range as available was a ground floor room with lanai but it turned out perfect as we had a beautiful ocean view and were steps from the beach! If you have Marriot status ( I have their highest level with Ambassador) please be aware that at peak seasons such as Christmas- they are at capacity so room upgrades and late check out is unlikely but the platinum breakfast is a great way toy start the day and they brought us a lovely welcome gift of cheese and wine! Book cabanas early during peak season - we booked Christmas Day in July when it was one of the last available! Rooms are bright and large with lovely large bathrooms and patio! Cleaning was the only thing that could have been better and was inconsistent! Staff are lovely - many have been there for years such as Jerry the great Barman at the pool and all the ladies at breakfast ! Beach front location is amazing