The Westin Hapuna Beach Resort

This resort was fantastic from top to bottom. Starting with our room, it was beautiful. I was a bit worried about the wear and tear since I read some of the reviews…but this was not a concern. Room was well taken care of and was well appointed. No obvious signs of wear. I used SNA’s as an elite to be upgraded to a premium ocean view…well worth it as it is higher up and a great view. Not too many suites here so temper your expectations for that type of upgrade. The pools were both fantastic. We spent time during the day at the larger family pool and I did my night swimming at the pool with a better view which was the adult pool. The pool service left a little to be desired. They for not set up the loungers for you or check on you a lot (save for one really good pool attendant). All in all it is more than sufficient…but don’t scorch Four Seasons or Luxury level service. If I was to recommend one improvement, this would be the only thing I would want to change about this resort. Front desk staff, valet staff and restaurant staff were all excellent! All very nice and accommodating! Megan at the concierge was also very helpful. The elite breakfast buffet is sufficient for a day or so…but you will probably want to uncharged to the full buffet (hot items) for a few days. It is a $25 plus tip up charge and is worth it in my opinion. The shuttle to the Mauna Kea for dinning is well worth it. The Hau Tree was amazing! Our server both times was Wehilani. She was excellent and gave us a great level of service! Very attentive and seemed to enjoy her job. My mom is ADA and Robert the golf cart driver after our meals was so friendly and helpful. He had a great attitude and made us smile. We can’t wait to come back again some time.

This is a beautiful resort located in a lovely stretch of soft sandy beach. The surf was unusually rough and the undertow especially strong when we visited. There have been several drownings - 2 during our 3 day stay so be cautious about the water conditions. The resort charges approximately $40 a day resort fee and parking is $35/day. The resort fee covers several things including access and use of beach chairs and umbrellas. We dined at the beach grill and it was very good - hamburgers, coconut shrimp, Cobb salad and fish tacos were very tasty and reasonably priced. The resort has several pools including an adult quiet pool, but go to the beach - that’s why you’re in Hawaii! 😄 The rooms are really well appointed - such comfortable beds and bedding and the views are stunning!

This property is in a beautiful location, Westin bed is comfy as usual, but there are many things lacking for $800 per night. First, and most annoying to me, there is no free coffee in the lobby, and the cup of coffee I bought from the restaurant was $5 for a small cup and it was terrible. So. So. Terrible! Tasted like the stuff you make in your room, or the coffee on an airplane. It was so bad, it literally put me in a bad mood first thing in the morning. Yes I could buy a latte or an Americano, but I should be able to get a cup of coffee and not have to spend $7 for it. For $800 a night, there should be coffee in the lobby for free. I stay at AC and Courtyard Marriott properties all the time, for work for $125 a night and they have free coffee! I was just at the Westin in Waikiki and they have good coffee. This is a remote location so it’s not like we can run to Starbucks down the street! Feels like we are being ripped off because they know you’re gunna want coffee in the morning. Also, I know they are about to do renovations but our room is not clean! There were pubes on our toilet seat when we arrived and our bathtub is dirty. Like, dirty footprints in the tub. Gross. Pools and beach are beautiful, but for $800 per night, I expect so much more! We are here for a couple more days so I’m hoping to just make the best of the beautiful location and beach. If you’re going to spend this kind of money, stay somewhere else!

Disappointed in this hotel and shocked at many of the reviews. Rooms are old and dated. We had ants in our room and bathroom. When we called the front desk it seemed like this was fairly common. Went to Meridia for dinner on our first night and it took 2 hours for our food to come. We enjoyed the beach and pool but got some below average service and severely undercooked kids burgers at the pool restaurant. One night we noticed water leaking from our ceiling and had to deal with this while our kids were sleeping. Found out it was the AC dripping/overflowing. When we brought up issues, someone would come to fix things (spray the ants, vacuum the water from AC). Couldn’t move rooms as the hotel was sold out. It was terrible to feel trapped in this nightmare of a room. Thought about moving hotels but after paying almost $1k a night for this room we couldn’t do it. Later I read reviews about roaches in the rooms, and was so glad we didn’t run into that. Bottom line - if you’re thinking of booking here - just don’t do it!!!

Unfortunately we had a very disappointing experience at the spa. The our massages started late without any explanation and my therapist, Rachel was talking the whole time so we couldn't relax. And at the end, she asked me about my phone number. I don’t why she asked. I never expected to have such an experience. We paid for that over $500!! We hope the hotel will do something to prevent other guests from having the same experience. Other than that we had great times over there. Beautiful ocean, sunsets, etc. Housekeeping always smile. We often went to Piko to get morning coffee. The employee, Dilan ?!? was very nice and kind. We felt “ Aloha” every single day!