The Westin Hapuna Beach Resort

Fantastic property, and great staff. The breakfast in the open-air restaurant was something I truly looked forward to each morning. We stayed by the adult pool for most of the week, and it was never too crowded. Wait staff was also incredibly attentive. The rooms really aren't "ocean front", but if you get a higher floor (you walk in on floor 6) you'll have a better view. My only complaint, and this was kind of a bummer, is we arrived on the day the Ironman competition was taking place. From the Kona airport, there's really only one main road to get there, and it was closed. The resulting detour would have taken hours as compared to a 25 minute or so drive. We decided to wait it out at the airport. It would have been INCREDIBLY helpful for the hotel to have given a heads up about this. Essentially, that the only road to our property is closed. Yes, this is well known to the locals, but not something I would have thought to look up prior to arrival. Disappointing that this isn't something that was mentioned ahead of time, but not enough that I wouldn't come back to this delightful property.

Sigh. Stayed there last month and scheduled to return this weekend for my birthday, with an excellent local rate. When I booked, arranged for a cabana at the adult pool which was important to us. Unfortunately in their changing to a new system our cabana reservation was lost and no cabanas by the adult pool were still available, which I discovered when I called them a couple days before to make sure all was in order, so I ended up cancelling. Concierge told me this has happened to many others. True, they let me cancel without penalty and later the pool manager offered a cabana by the family pool after we cancelled the stay, but there was no coordination with the hotel manager to assist in sorting it out to restore the cancellation, do they not talk to each other? It was not well handled by the hotel and was their error. I don’t think they really care much about the customers. Plus side, during our recent stay the beach is looking a lot better and great pool side service. One last slight quibble, as a Bonvoy titanium, we have never been offered any sort of upgrade or recognition other than a cursory acknowledgement at check in. Although to be fair, late chevk out to 1pm has been readily offered and once to 4pm.

This is my second stay and I will be back. The beds and bedding are incredibly comfortable, and the hotel is absolutely gorgeous. The food is also spectacular. You get both the pools and the beach. The only complaint I have is with the constant use of plastic cups and utensils, even at the restaurants.

We spend the last night at the Westin Hapuna Beach Resort and all I can say is WOW! This place is fabulous! right from the lobby you get a "take your breath away" view looking over the grounds, pool and white sand Hapuna Beach! Rooms are huge. And I think the thing that impressed me the most is the genuine friendliness of everyone of the staff. The bellmen are the first to greet you and they are full of energy and excited to welcome you. Front desk staff again, giving outstanding service and really making you feel welcome. Everyone one you walk buy greets you with a smile and are eager to chat with you. I don't know if the training crew that hires these employees just know how to do it or if the staff that they hire are just naturally eager to go above and beyond to make your stay magical! Or a combination of both, but either way, the staff is amazing! I have stayed in hotels and resorts all over the world and the staff at the Westin Hapuna Beach Resort has given me the best experience ever!

This is a gorgeous resort. It's very spread out, so plan to walk a lot. The two pools were fantastic. The beach is quite deep, so the chairs aren't that close to the water. There's a little spot to snorkel where we saw some fish and a sea turtle. We also did kayaking in the morning, which was awesome. The breakfast buffet was fantastic and you can't beat the view. Lunch at the pool was always good. Most of the staff was friendly and helpful. They have onsite, free, self-service laundry for guests so we could pack a bit lighter. We took the shuttle to the sister hotel for dinner and sunset one night, which was lovely. I'd happily go back to this hotel.