Mandarin Oriental, Kuala Lumpur

Excellent service with finer details taken care of - beyond what is the norm for a five star hotel. For example, when swimming, water and towels are placed for you. Small welcoming complimentary items. Room and facilities are excellent as well. Can see fireworks for NYE from the swimming pool.

We have been to this hotel before and would always return.Everything was first class and all the staff were so helful and pleasant to talk to.The main Exe lounge was closed but everyone made exceptional efforts to make up for this in the alternative ones.A big Thank you to all the lounge staff and to Mai who did an excellent job to make everyone cofortable. It was lovley to see her again. The pool staff go out of their way to make sure you have everything you need and again so pleasant to talk to.We hope to return when the renovation to the lounge is complete. Thank you to all.

We have just returned from an 18 night stay over Christmas.It was good to be welcomed by Maizatul at the door when we arrived.Our room was perfect with excellent housekeeping although we were surprised by the amount of noise from the renovations after 4pm most days. We knew that the Club Lounge was closed and evening canapes were in the MO bar at first and then in the Royal Suite.The problem was that there were not enough seats for the number of guests although we were lucky.It was amazing that they remembered my food allergies and gave me a special desert each night.The breakfast in the MO grill was also very good. We hope to return in June.

Some staffs at the gym and front lobby were unwelcoming and behaved arrogantly towards local guests. Such discrimination was shocking given this is MO. Truly a let down.... Hotel amenities was ok....but the selective bias practiced by selective staffs destroyed the hospitality side of the hotel. Hard to imagine a return when there are options around KLCC with much better experience in the past personally. Sorry MO... doesnt feel good being a fan of MO at all.

Everything about our stay was excellent, from the airport pickup to checkout. We had a great stay and hope to return! The staff are great and made us feel very welcome. We especially appreciated being seated outdoors for breakfast which was a special request.