The Ritz-Carlton, Kuala Lumpur

I recently stayed at this hotel and was very disappointed. The mattress in my room was incredibly hard and uncomfortable—making it nearly impossible to get a good night's sleep. For the price I paid, I expected better quality. I definitely wont repeat to stay here. It’s a rundown hotel. The breakfast options were limited, and the food was bland. Dinner was equally underwhelming – the dishes lacked flavor, and the presentation was unappetizing. For a hotel of this price range, I expected much better quality and variety. Unfortunately, both meals were a letdown and definitely didn’t meet expectations.

SUMMARY I am extremely happy to have stayed at the Ritz Carlton KL, particularly with the The Ritz Carlton Club. There are many other hotels that can provide clean rooms and luxurious amenities, but how many hotels can boast of such careful attention to personalized service. It seemed to me that the staff love working here and that they have cultivated an excellent workplace culture. This has been a top experience for me. And I hope I can stay with them again. I wholeheartedly recommend The Ritz Carlton KL, especially The Ritz Carlton Club. DETAILS I want to give specific examples of how helpful their staff were to us. First, we checked in at the wrong reception, but they were still super helpful and accommodating. Second, the manager took the time to walk with us for about 5min so that we could better understand how to get around the neighbourhood and to point us the way to our destination. Third, they knew me by name; I wasn't just another face in the crowd. Fourth, they even remembered how I take my coffee. Fifth, they assisted us with our luggage when we were checking out and checking into another hotel next door. I want so say a sincere thank you to Velu, Wilson, and Monayem. They have made our stay so memorable and special. And thank you also to Cadence, May, and Shi Ying for their hospitality. In the past six weeks I've stayed at six different hotels. And I found the customer service at the Ritz Carlton Club to be far superior to the rest. I would be very happy to stay here again.

I stayed at The Ritz-Carlton, Kuala Lumpur last Saturday and had the most unforgettable proposal experience. The hotel environment was comfortable and elegant. A big thank you to 🎉Natalie, Linda, and Jie Ern🎉 for their beautiful decorations—they made my fiancé’s surprise even more perfect. Highly recommend this hotel for special occasions!

My second stay in 2 months. First stay was at their apartment and wasn't impressed by the condition. For my second stay, we opt for their rooms and it was perfect! Room was well appointed with quality amenities and it was huge! Everything just spells luxurious inside the room. Service was top-notch from all staff at the front office to room attendant and breakfast cafe. The Ritz-Carlton experience was truly in full display during our stay! Breakfast was good but we was expecting more varieties. Quality of the food was good and service was excellent. I found a new favorite in KL and will be back again soon!

The hotel has a nice location, and in the middle of everything. Service was overall nice, but it felt tired. 5 years past its upgrade period. The price was great for a Ritz, but it needs work to live up to the name. I would stay here again, but there are other options in the area.