The Ritz-Carlton, Kuala Lumpur

Great hotel but a few weak points The truly great Breakfast in the Cobalt room, phenomenal service and food Staff in general Decor space pools location Great room in all aspects a pure 10/10 The weak Service in Club was never proactive, we had to go to the bar every time to get a drink Toilet paper was cheap and nasty Did not cater to vegetarians in the club or at tea, very inflexible Considering we paid £400 for club, not worth it!

We stayd at this beautiful hotel in january 2025. We loved every second of our stay with beautiful facilities, lovely breakfast and very kind staff. We will highlight Mr. Masum Billah (door man) at the Security department as he was such a nice person with kind heart and exceptional service. Not only toward us but to everyone. You are lucky to have such employees. We will surely come back.

Arrived at the Ritz Carlton after a very long international flight, we were very warmly welcome by the check-in staff. The hotel is impeccable and the room was lovely and spacious. The added touch's left by housekeeping in our room went down a treat. Executive lounge is well worth the money. Breakfast buffet was very nice, had a good variety on offer. The restaurant staff were outstanding, nothing was too much for them. Loved the complementary pool side fruit platter. Superb afternoon tea, which was great value for money. The location of this hotel is ideal for people visiting the city and wanting to stay central to all the main attractions.

My wife and I have just returned from a four night stay at this lovely hotel. Our room was extremely comfortable and very spacious. The food was amazing and the two swimming pools were most welcome at the end of a day sightseeing. We upgraded to the Club Lounge and I thoroughly recommend this, especially for guests who want to find the right balance between relaxing and exploring. Now for the most important part of this review. I have rarely stayed in a hotel with such lovely, friendly and attentive staff. They genuinely have pride in their work and take service to another level. We were well looked after in the Club Lounge and also enjoyed some excellent music in the main hotel bar. The hotel also has a cigar room with it's own humidor and cigar menu. I wish I could mention the names of all the staff who looked after us from arrival to departure but I was relaxing so much I didn't take note. However, there are two members of the hotel bar staff that I would like to personally thank in this review. Both Komang and Shamim were a pleasure to meet and they are a real credit to this hotel. I thoroughly recommend the Ritz Carlton and would love to return one day.

Leaving Kuala Lumpur today. Stayed at the Ritz Carlton. Our room was spotless and quiet, which was great after a long day sightseeing in the heat. The location of the hotel is great. There is no atmosphere in the bar in the evening. The service is mixed. A young girl looked after us very well one evening, she was very pleasant ( sorry I forgot her name) . We enjoyed our breakfast, Tarikula A was exceptional. He made different mixed juices for us every morning that set us up for the day, thank you.