The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton Kuala Lumpur had exceptional service and nice rooms (especially with an upgrade :) ). The hotel is in Bukit Bintang, just a short walk from Pavilion Mall, making it an ideal choice for both luxury and convenience in the heart of KL. The personalized touch stood out, with the chef preparing special Indian vegetarian meals and fresh salads just for us. All the Staff members in the club lounge and club wing were very courteous and went the extra mile to ensure a memorable stay, showcasing their commitment to guest satisfaction.

Traditions Rizt’s style. Overall property is clean and very well maintained. The oniy drawback was the room does not provide USB ports. You definitely need an international travel adapter to charge your devices. As a vegan, the breakfast buffet didn’t have much option such as vegan oatmeal/vegan pancakes (the Langkawi Resort did)

For decades the name Ritz Carlton conjures up impressions of discrete elegance, high quality standards and white-glove service, all terms much bandied about in the very competitive hotel industry but alas, usually not more than a superficial marketing gimmick. Fortunately, the Ritz Carlton Kuala Lumpur lives up to the exclusive chain’s grand traditions. Nestled on a side street in the Malaysian capital’s vibrant Bukit Bintang shopping district, its otherwise unremarkable, even pedestrian exterior hides an interior which verges on European old-world elegance. From the sweeping marble lobby to darkly rich teak furniture and wood-panelled walls as well as acres of deep noise-absorbing carpet it’s impossible to not feel as if one has escaped from the chaotic hustle and bustle of Asia to old-world Europe. We had the privilege of trying out a Club room, which comes with its own side entrance, check-in desk and well-presented meals in its own richly-upholstered lounge (added bonus: no kids under age 12 permitted). Our room was high-ceilinged in cool, tasteful colours with a wide, comfortable bed, soft linens, ample sofa and a desk actually large enough to work at. The bathroom with its white, veined marble sink, glimmering floors and bright lighting recollects first-class facilities on a great transatlantic liner of old. Overall, our accommodation was a restful haven which saw us relaxed an refreshed to start each new day. But all of the accoutrements in the world is of no value if not accompanied by corresponding levels of service. Here the Ritz truly shines: from your personal Club room butler ready at a moment’s call to help you with the smallest of needs to the wonderfully polite and helpful folks in the Club Lounge ready with a perfectly brewed cup of fresh coffee or a ready smile while serving afternoon tea, all convey the impression that they really do take an active interest in your enjoyment of the time you are their guest. Of particular mention is the always cheerful, incredibly helpful and informative Mr. M. Mussahadiq (kindly pardon the spelling as name recollection is not my strong suit) who was always there of help with Grab bookings, local traffic updates (KL is absolutely vile for traffic jams)as well as estimated travel times, luggage transfers etc etc. He was the soul of discretion and it folks like him that make us more than likely to return. We have travelled the world and sample all manner of accommodation but have found precious few hotel chains we would be glad to frequent. The Ritz is one such. We will stay longer next time!

Nice 5 star hotel, very nice room, great bathroom, pretty good gym, good location, pleasant staff but awful pool. Also parts of the hotel look run down. Nb. Have a good look and compare this hotel against other 5 stars at similar prices. Interesting exercise.

The hotel rooms were dated, and we noticed visible mould on the windows. There were no complimentary bottles of water in the room, nor was there any acknowledgment of our Bonvoy elite status. The service at the front desk was far from professional, with staff behaving in a condescending manner towards guests. Furthermore, during checkout, we were ignored despite there being three employees behind the desk; they paid no attention to us while we waited in line. All in all, it was a disappointing experience that fell short of the Ritz-Carlton standards we have come to expect at their other locations.