Four Seasons Hotel Kyoto

I was so disappointed with this hotel. It’s beautiful, the restaurant and common areas are fantastic, however my shower drain was clogged, no water was draining whatsoever and I showered with dirt water to my ankles. They simply said “I am sorry”. Not a single glass of wine or anything. I felt so disappointed.

My favorite hotel from my trip to Japan. Beautiful and new while also feeling like it honors tradition with its amazing garden. Service was excellent from the front desk to the restaurants to the concierge. Food was good and the drinks were very good. The only downside is the location requires a cab to pretty much anything you want to see or do.

The other day in September, I had to go to the French consulate in Kyoto. I am French myself, and we have never visited the Four Seasons Kyoto, while based in Osaka, we patronize a lot the local Four Seasons, where dining excels, we love the quality restaurant Est in Tokyo as well, and so on traveling from Osaka just for a treat, We, the couple, decided that day to do a visit around 3 pm, knowing the general manager is French Mrs. Fa. Gu..... we sought to have a little bite a treat in the lower lobby, having a glass of red wine glass served the Cht Valandraud and cheese platers, a noisy saxophone disturbed us while enjoying the lovely garden view in front of us, and after a while, I asked the sommelier to share my name card to the management office to meet someone, the sommelier confirmed me twice he did. I have been in the hotel world my whole life, knowing most of the key managers around Japan are all close to customers I was not going to complain, but I was planning to share our experience with the upper management of our journey at Kyotto Four Seasons we have been thrilled to have such great service by this Thai colleague who was cheerful, kind, attentive, and the cheese platers for a Japanese standard was amazing with quality bread and butter with some ash on it another new item we did enjoy. We did enjoy the traditional dance in the lobby, too. I have been living in Japan for a while and enjoyed myself, but it is not this noisy, it is far too noisy. The saxophone was not in the right place in the main lobby, and the sound was not balanced at all. Past six pm, nobody came to visit us, no duty manager or guest relations nor the hotel or food beverage manager, leadership has been busy with meetings probably. Well, of course, we could not congratulate the team for such lovely momentum, but I highly recommend the lower lobby and the garden any time. Communication and customer relations in such a luxury environment are basic and common. Don't expect any contact after 6 pm in this part of Kyoto, next time, we will go to the Amman hotel; it is just sad.

FOUR SEASONS Kyoto Hotel FOUR SEASONS Kyoto Hotel is EXCEPTIONAL. FOUR SEASONS Kyoto Hotel has TREMENDOUS AMBIANCE AND SERENITY AND GORGEOUS architectural and landscape features. It just inspires Japan natural beauty. Several members of management and concierge team were AWESOME AND FANTASTIC: Haruna, Akaya, Haruya, Nao, and Katherine. Room was stunning and extremely well designed. Lobby was beautiful. Restaurant was gorgeous. Landscape was stunning. FOUR SEASONS Kyoto Hotel service was OUTSTANDING. Highly recommend FOUR SEASONS Kyoto Hotel

What makes this hotel so special: its location (a bit further away from the real center but close enough to major attractions), the wonderful gardens (unique in the city), the team and the service (makes you feel at home, a special thanks to the concierge team and the breakfast team!), all in all the best place to relax after buzy sightseeing days!