Hotel Granvia Kyoto

We stayed at Hotel Granvia Kyoto for 3 nights in January 2025 as an Australian family of four (two boys aged 16 and 11). We booked two rooms next door to each other - while not adjoining, having rooms side by side worked well for our family. The rooms were the nicest we'd experienced in Japan - spacious by Japanese standards and gave us plenty of space to spread out. The location is unbeatable - directly above Kyoto Station, which makes it incredibly convenient for both local transport and day trips. The breakfast buffet was outstanding, offering an extensive selection of both Western and Japanese options. Everything was fresh and constantly replenished. The quality and variety were notably better than other hotels we'd experienced in Japan. Guest services deserves special mention - they were exceptionally kind and helpful, going above and beyond to assist with any requests. This level of service really enhanced our stay. The hotel is part of the massive Kyoto Station complex, giving you access to hundreds of restaurants and shopping options. Despite being in such a busy area, the rooms were quiet and peaceful. The staff were professional and helpful. Being right at the station means you have easy access to buses (Kyoto is more of a bus city than train city) and trains. Perfect base for exploring attractions like Fushimi Inari Shrine and Arashiyama.

This hotel is a great location right at Kyoto Station. We arrived on the Shinkansen and it was very difficult to initially find the location. Just head towards Central Gate. Once we got our bearings it was very easy to find the various trains/subways we needed for the rest of the trip.

The area is generally busy as it is right above Kyoto station. It has its pros n cons. Pros would be easy accessibility from the Shinkansen and other train lines from Tokyo, etc. The station is huge with many exits but it was easy to find the hotel as there is enough signage directing us to hotel. There is a major bus depot right outside and most tourist spots have direct buses from here. Evening there is a colourful staircase with lots of lights n music which is quite a visual treat. Also many many malls right outside if shopping is of interest. Cons would be over crowding at the area. The Gion district is much nicer, wider roads, nice lighting in the evenings and lots of beautiful rivers, etc. very scenic. Next time I may stay at Gion instead. However, the staff, service, bf etc were very very good at Granvia. Only missed having waffles or pancakes as a choice for bf. Thank you 🙏

Excellent location, impeccable service. Comfortable, quiet room despite location above breathtaking new rail station. Special thank you to Ms Ayumi Hisamoto, an incredibly knowledgeable and efficient concierge. Made our stay even more special!

Very disappointing. Hotel is in a good location but is very tired looking. For the price I was disappointed. We had 2 superior twin rooms, good size but the bathroom could have done with an upgrade. The whole place showed signs of age, tired carpets, mould/damp on walls in bar. Too much money paid (roughly £200 per night per room) for the standard. This price was not including breakfast.